Technical Operations Lead: Networking & Observability

NTT America, Inc.; Cape Town; On-site; ZAR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

On-site working

Job summary

NTT DATA in Cape Town seeks a Technical Operations Manager to lead enterprise networking and observability services, overseeing a team of engineers in SD-WAN, wireless, and observability. You will ensure security, performance, and service quality aligned with SLAs and OLAs, while driving continuous improvement and governance across operations.

You will collaborate with clients and vendors to deliver managed services, lead major incidents, and develop data-driven improvement plans to optimize

Qualifications

• Bachelor's degree in IT/CS/engineering or equivalent experience.
• ITIL v4 Foundation certification is required.
• Extensive experience leading enterprise network operations teams.

Responsibilities

• Lead operational leadership for Cisco SD-WAN, Wireless, and observability services.
• Ensure SLA/OLA-based delivery and 24x7 monitoring of client environments.
• Drive governance, incident management, and service improvement initiatives.
• Engage with clients, architects, vendors, and stakeholders to ensure excellence.

Skills

ITIL Foundation

Leadership

Incident management

Observability

Cisco SD-WAN

Network monitoring

Vendor management

Education

Bachelor's Degree in IT/CS/Engineering

Tools

NETSCOUT nGeniusONE

Prometheus

Grafana

SNMP

Job description

NTT DATA in Cape Town seeks a Technical Operations Manager to lead enterprise networking and observability services, overseeing a team of engineers in SD-WAN, wireless, and observability. You will ensure security, performance, and service quality aligned with SLAs and OLAs, while driving continuous improvement and governance across operations.

You will collaborate with clients and vendors to deliver managed services, lead major incidents, and develop data-driven improvement plans to optimize