Senior Network & Observability Operations Leader

NTT Limited; Cape Town; On-site; ZAR 1,500,000 - 2,000,000; Full time

Job summary

NTT DATA is seeking a Technical Operations Manager to lead enterprise networking and observability services. You will oversee teams across Cisco SD-WAN, Wireless, and observability platforms, ensuring service quality and alignment with SLAs and OLAs.

The role involves incident leadership, governance, and continuous improvement initiatives. Requires 8–10 years in enterprise network operations, ITIL Foundation, and relevant Cisco certifications.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Telecommunications, Engineering, or equivalent experience.
• ITIL v4 Foundation (Minimum)
• ITIL Managing Professional (Advantageous)
• Cisco CCNA Enterprise, Cisco DevNet Associate, ITIL v4 Foundation (Essential)
• Advantageous: Cisco CCNP Enterprise, Cisco SD-WAN (ENSDWI), Cisco Wireless Certifications, NETSCOUT nGeniusONE Certifications, Fortinet NSE4+, PMP or Prince2, Certified Scrum Master, Cloud Platform Certifications (Azure or AWS)

Responsibilities

• Lead operational leadership for network, wireless, SD-WAN, and observability services to ensure SLA and OLA compliance.
• Oversee 24x7 monitoring, management, and support of client environments with incident handling.
• Drive continual service improvement through standardization, automation, and governance.
• Engage with clients and stakeholders to align services with business objectives and governance.

Job description

NTT DATA is seeking a Technical Operations Manager to lead enterprise networking and observability services. You will oversee teams across Cisco SD-WAN, Wireless, and observability platforms, ensuring service quality and alignment with SLAs and OLAs.

The role involves incident leadership, governance, and continuous improvement initiatives. Requires 8–10 years in enterprise network operations, ITIL Foundation, and relevant Cisco certifications.