Technical Helpdesk Specialist - Mining Operations

Placements24; Upington; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Medical aid

Pension fund

Training & certs

Accommodation (subsidized)

Annual leave

Performance bonuses

Zusammenfassung

Placements24 is seeking a diligent Technical Helpdesk Specialist to join our client’s mining operations in Upington, Northern Cape. You will provide first-level support to on-site personnel, troubleshoot hardware, software, and network issues, and maintain IT systems and equipment.

The role is full-time and on-site, requiring strong problem-solving, clear communication, and the ability to work independently in a demanding industrial environment.

Qualifikationen

• Minimum 3 years in a technical helpdesk or IT support role.
• Strong knowledge of Windows operating systems and common software.
• Familiarity with TCP/IP/DNS/DHCP and basic network troubleshooting.
• Experience with ticketing systems such as ServiceNow or Jira Service Desk.

Aufgaben

• Provide first-level technical support to end-users for hardware, software and network issues.
• Diagnose and resolve problems; escalate complex issues to senior staff as needed.
• Install, configure and maintain IT hardware, software, systems, networks, printers and scanners.
• Assist with account setup, password resets and access permissions.
• Document all requests and resolutions in the ticketing system.
• Conduct routine system checks and participate in IT projects and upgrades.

Kenntnisse

Technical support

Windows OS

Networking basics

Troubleshooting

Communication

Time management

Ausbildung

CompTIA A+

CompTIA Network+

Tools

ServiceNow

Jira Service Desk

Jobbeschreibung

About the Role

Our client, a major player in the mining sector, is seeking a diligent and technically adept Technical Helpdesk Specialist to join their essential support team in Upington, Northern Cape . This role is crucial for providing timely and effective technical assistance to our on-site personnel, ensuring the smooth operation of IT systems and equipment across our mining facilities. You will be responsible for troubleshooting hardware, software, and network issues, performing system maintenance, and supporting users with their day-to-day IT needs. The ideal candidate possesses strong technical skills, excellent problem-solving abilities, and a proactive approach to IT support, especially in a demanding industrial environment. Join our team in Upington and contribute to the vital infrastructure that supports our mining operations. This role requires your full-time presence at our facility.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly, escalating complex issues to senior IT staff when necessary.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with account setup, password resets, and access permissions.
• Document all IT support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Perform routine system checks and maintenance to ensure optimal performance and security.
• Support the IT department in various projects, including system upgrades and rollouts.
• Provide basic training and guidance to users on IT policies and procedures.
• Maintain an inventory of IT assets and supplies.
• Ensure compliance with IT security policies and procedures within the mining environment.

Requirements

• Minimum of 3 years of experience in a technical helpdesk or IT support role.
• Strong knowledge of computer hardware, operating systems (Windows primarily), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a demanding environment.
• Must be willing to work on-site full-time in Upington, Northern Cape .
• A relevant IT certification (e.g., CompTIA A+, Network+) is highly desirable.
• Experience in an industrial or mining environment is a significant advantage.

Benefits

• Competitive salary.
• Comprehensive medical aid and pension fund.
• Opportunities for further IT training and certifications.
• Stable employment within a leading mining organization.
• Subsidized accommodation may be available.
• Generous annual leave.
• Performance bonuses.
• Exposure to critical operational IT infrastructure.