IT Helpdesk Support Officer - Kimberley

Placements24; Impendle Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Supportive team

Job summary

Placements24 is seeking an IT Helpdesk Support Officer for a mining services client based in Kimberley, Northern Cape. The role provides first and second-level technical support to ensure IT systems run smoothly, with a hybrid work mix of office and remote work.

You will troubleshoot, assist end-users, and maintain IT infrastructure to deliver a seamless technology experience for employees. The ideal candidate has 1–2 years in IT helpdesk, Windows troubleshooting, MS Office, and basic

Qualifications

• 1–2 years in IT helpdesk or technical support.
• Proficiency with Windows OS, MS Office, and common business apps.
• Basic networking knowledge: TCP/IP, DNS, DHCP.
• Experience with IT ticketing systems.
• Strong customer service and communication skills.
• Willingness to work from Kimberley office for on-site duties.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to help requests from users via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computers, workstations, and peripherals.
• Assist in managing network devices and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain logs of all support requests and resolutions.
• Perform routine system maintenance and updates.
• Create and manage user accounts and permissions.
• Contribute to IT knowledge base documentation.

Skills

Windows troubleshooting

MS Office

Customer service

Networking basics

Ticketing system

Education

CompTIA A+

Job description

About the Role

Our client, a leading mining services company operating in Kimberley, Northern Cape, is seeking a proactive and skilled IT Helpdesk Support Officer. This role is essential for providing first and second-level technical support to ensure the efficient operation of the company's IT systems. The position adopts a hybrid work model, offering a balance between in-office collaboration and remote flexibility. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a dedication to resolving IT issues promptly. You will be instrumental in supporting end-users, maintaining IT infrastructure, and ensuring a seamless technology experience for our client's employees in Kimberley.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to help requests from users via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computers, workstations, and peripherals.
• Assist in managing network devices and connectivity issues.
• Escalate unresolved issues to appropriate senior IT staff.
• Maintain accurate logs of all support requests and their resolutions.
• Perform routine system maintenance and updates.
• Create and manage user accounts and permissions.
• Contribute to the development of IT knowledge base documentation.

Requirements

• Minimum of 1-2 years of experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows operating systems, MS Office Suite, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with IT ticketing systems is required.
• Strong customer service and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
• Must be able to work from our Kimberley, Northern Cape office for on-site duties.
• A relevant IT certification (e.g., CompTIA A+) is a significant advantage.
• Good communication skills in English.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Opportunity to work for a key player in the mining services sector.
• Exposure to a range of IT challenges and technologies.
• Potential for career growth within the IT department.
• Supportive team environment.