IT Helpdesk Support Officer

Placements24; Siyancuma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary & benefits

Professional development

Stable environment

Career progression

Upington location

Job summary

Placements24 in Upington is seeking a proactive IT Helpdesk Support Officer to provide essential support to employees, ensuring smooth operation of workstations, software, and network infrastructure.

You will diagnose issues, install and maintain systems and peripherals, assist with user accounts, document resolutions, and deliver basic IT training to non-technical users in a collaborative environment.

Qualifications

• Proven experience in an IT helpdesk support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts and troubleshooting connectivity problems.
• Experience with IT ticketing systems and remote support tools.
• Good problem-solving abilities and attention to detail.
• Effective communication skills for interacting with non-technical users.

Responsibilities

• Respond to and resolve IT support requests submitted through the helpdesk system.
• Diagnose and fix hardware, software, and network issues for employees.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and provide access permissions as required.
• Document all support activities, resolutions, and system configurations.
• Provide basic training and guidance to users on IT best practices and system usage.

Skills

Windows OS

Microsoft Office

Network concepts

IT ticketing systems

Remote support tools

Problem-solving

Communication

Tools

Ticketing software

Job description

About the Role

Our client is seeking a proactive and organized IT Helpdesk Support Officer to join their team in Upington. You will be responsible for providing essential IT support to employees, ensuring the smooth operation of their workstations, software, and network infrastructure. This role requires excellent troubleshooting skills and a commitment to delivering high-quality service to internal users. You will play a key role in maintaining the company's IT environment and supporting day-to-day operations.

Key Responsibilities

• Respond to and resolve IT support requests submitted through the helpdesk system.
• Diagnose and fix hardware, software, and network issues for employees.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and provide access permissions as required.
• Document all support activities, resolutions, and system configurations.
• Provide basic training and guidance to users on IT best practices and system usage.

Requirements

• Proven experience in an IT helpdesk support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts and troubleshooting common connectivity problems.
• Experience with IT ticketing systems and remote support tools.
• Good problem-solving abilities and attention to detail.
• Effective communication skills for interacting with non-technical users.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and skill enhancement.
• A stable and supportive work environment in Upington.
• Contribution to a critical IT function within the organization.
• Potential for advancement within the IT department.