Technical Account Manager

Placements24; Noord-Kaap; Vor Ort; ZAR 700.000 - 950.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical, dental, and vision insurance

Company car or travel allowance

Professional development opportunities

Zusammenfassung

Placements24 in Kimberley seeks a technically adept Technical Account Manager to manage strategic relationships with enterprise clients, guide technical implementations, and coordinate with engineering and product teams. You will troubleshoot complex issues, understand client IT environments, and advocate for customer needs, with a focus on maximizing value from our SaaS solutions.

Join a client-focused team and drive successful outcomes through technical leadership and cross-functional

Qualifikationen

• Bachelor's degree in a technical field or equivalent practical experience.
• Minimum of 5 years in Technical Account Management, Solutions Engineering, or similar client-facing technical role.
• Deep understanding of enterprise IT infrastructure, cloud technologies and SaaS solutions.
• Excellent technical troubleshooting and analytical skills.
• Strong communication, presentation and interpersonal skills.
• Experience with project management methodologies is a plus.

Aufgaben

• Serve as the primary technical contact for assigned enterprise accounts.
• Understand client environments and objectives to propose solutions.
• Troubleshoot and resolve complex technical issues with internal teams.
• Conduct technical reviews and strategic discussions with clients.
• Provide technical guidance on implementations and best practices.
• Advocate for client needs with product and engineering.

Kenntnisse

Client-facing experience

Technical troubleshooting

Communication skills

Presentation skills

Interpersonal skills

Ausbildung

Bachelor's degree in Computer Science or Engineering

Jobbeschreibung

About the Role

Our client is seeking a technically adept and client-focused Technical Account Manager to join their team in Kimberley . This role involves managing the technical relationship for a portfolio of key enterprise clients, ensuring they maximize the value derived from our client's solutions. You will act as a trusted advisor, providing technical guidance, resolving complex issues, and coordinating with internal engineering and product teams. This is an exciting opportunity for someone with strong technical expertise and excellent communication skills who enjoys solving complex challenges for high-profile clients.

Key Responsibilities

• Serve as the primary technical point of contact for assigned enterprise accounts, building strong, trusted relationships.
• Understand client's technical environments and business objectives to proactively identify and recommend solutions.
• Troubleshoot and resolve complex technical issues, coordinating with internal engineering, product, and support teams.
• Conduct regular technical reviews and strategic discussions with clients to ensure they are leveraging the full capabilities of the product.
• Provide technical guidance on product implementations, integrations, and best practices.
• Advocate for client needs internally, providing feedback to product management and engineering teams for future development.

Requirements

• Bachelor's degree in a technical field (Computer Science, Engineering) or equivalent practical experience.
• Minimum of 5 years of experience in a Technical Account Management , Solutions Engineering, or similar client-facing technical role.
• Deep understanding of enterprise IT infrastructure, cloud technologies, and SaaS solutions .
• Excellent technical troubleshooting and analytical skills.
• Strong communication, presentation, and interpersonal skills, with the ability to engage at all levels of an organization.
• Experience with project management methodologies is a plus.

Benefits

• Highly competitive salary and bonus structure, reflecting the importance of the role.
• Comprehensive medical, dental, and vision insurance.
• Company car or travel allowance.
• Generous opportunities for professional development and technical certifications.
• A challenging and rewarding role working with leading technologies.