Tax Support Agent - Night Shifts & Multichannel Service

CXP are now part of the Huntswood Group; Cape Town; In loco; ZAR 89.000 - 117.000; Part-time

Vantaggi offerti da questo lavoro

Night shift allowance

Completion bonus

Descrizione del lavoro

Huntswood, a ResultsCX company, is seeking a customer service professional to join a dynamic support team handling tax-related services and digital applications. The role offers night shifts with a basic salary plus night shift allowance and a completion bonus, working on a short-term contract with global exposure.

You will assist customers across phone, chat and email, resolve routine issues, and use various digital tools to provide prompt, accurate solutions while capturing detailed case notes

Competenze

• Customer service experience required.
• Excellent written and verbal communication.
• Ability to analyse and troubleshoot issues.

Mansioni

• Assist customers with general enquiries and account support.
• Resolve routine questions and service-related issues.
• Support customers using various digital applications and online tools.
• Investigate and identify the root cause of customer queries.
• Deliver service through voice, email, and chat channels.
• Accurately capture case notes and interactions.
• Use knowledge resources and tools to drive first-contact resolution.

Conoscenze

Customer service

Communication

Troubleshooting

Note taking

Adaptive approach

System navigation

Formazione

Matric / NQF4

Strumenti

CRM systems

Descrizione del lavoro

Huntswood, a ResultsCX company, is seeking a customer service professional to join a dynamic support team handling tax-related services and digital applications. The role offers night shifts with a basic salary plus night shift allowance and a completion bonus, working on a short-term contract with global exposure.

You will assist customers across phone, chat and email, resolve routine issues, and use various digital tools to provide prompt, accurate solutions while capturing detailed case notes