Night-Shift Customer Service Advisor (4-Month Contract)

Huntswood; Cape Town; On-site; ZAR 89,000 - 117,000; Full time

Job summary

Huntswood, a ResultsCX company, is hiring Seasonal Customer Service Advisors for a 4‑month contract in Cape Town. The role is a night shift, with shifts between 1pm and 8am, and offers webchat, voice and email support to deliver exceptional service.

Requirements include Matric or NQF Level 4, clear credit and criminal records, computer literacy, and at least 6 months in a call centre or related financial services role with multichannel experience and basic US market knowledge.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer service

Communication

Multichannel support

Analytical thinking

System navigation

Education

Matric or NQF Level 4

Tools

CRM systems

Job description

Huntswood, a ResultsCX company, is hiring Seasonal Customer Service Advisors for a 4‑month contract in Cape Town. The role is a night shift, with shifts between 1pm and 8am, and offers webchat, voice and email support to deliver exceptional service.

Requirements include Matric or NQF Level 4, clear credit and criminal records, computer literacy, and at least 6 months in a call centre or related financial services role with multichannel experience and basic US market knowledge.