Tax Support Agent - Night Shift with Growth & Bonuses

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 167,000 - 201,000; Part time

Benefits offered by this job

Night shift allowance

Completion bonus

Attendance bonus

Short-term contract with global曝光

Job summary

Join Huntswood, a ResultsCX company, as a customer service professional supporting tax-related services and digital applications. This role offers night shifts, competitive pay, and a short-term contract with global exposure.

You will assist customers across voice, email, and chat, resolve routine questions, and use diverse tools to achieve first-contact resolution in a fast-paced environment.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Minimum of six months call centre or related financial services experience.
• Experience in a multichannel environment (Phone/Chat/Emails).
• Basic understanding of the US market is essential.

Responsibilities

• Assist customers with general enquiries and account support.
• Resolve routine questions and service-related issues.
• Support customers using various digital applications and online tools.
• Investigate and identify the root cause of customer queries.
• Deliver exceptional service through voice, email, and chat channels.
• Accurately capture case notes and customer interactions.
• Use knowledge resources and support tools to drive first-contact resolution.

Skills

Customer service

Multichannel support

Troubleshooting

Note taking

US market knowledge

Education

Matric or NQF4

Job description

Join Huntswood, a ResultsCX company, as a customer service professional supporting tax-related services and digital applications. This role offers night shifts, competitive pay, and a short-term contract with global exposure.

You will assist customers across voice, email, and chat, resolve routine questions, and use diverse tools to achieve first-contact resolution in a fast-paced environment.