Night-Shift Seasonal Customer Service Advisor (4-Month Contract)

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 81,000 - 97,000; Part time

Benefits offered by this job

Night shift

Night allowance

Completion bonus

Job summary

Huntswood, a ResultsCX company in Cape Town, seeks Seasonal Customer Service Advisors for a 4-month contract. Handle webchat, voice and email in a fast-paced, client-focused environment, with night shifts.

Role requires matric/NQF4, clear record, and at least 6 months in a call centre or related field with multichannel experience and US market knowledge. Base plus night allowance and a completion bonus offer strong earnings potential.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Minimum 6 months call centre or related experience.
• Experience in multichannel environments (Phone/Chat/Emails).
• Basic understanding of the US market.

Responsibilities

• Deliver exceptional service via webchat, voice, and email
• Resolve issues proactively and own the outcome
• Build rapport and create WOW moments for customers

Skills

Customer Service

Written and Verbal

Issue Resolution

Case Notes

Adaptive Approach

Systems Navigation

Education

Matric or NQF Level 4

Tools

Basic Computer Literacy

Job description

Huntswood, a ResultsCX company in Cape Town, seeks Seasonal Customer Service Advisors for a 4-month contract. Handle webchat, voice and email in a fast-paced, client-focused environment, with night shifts.

Role requires matric/NQF4, clear record, and at least 6 months in a call centre or related field with multichannel experience and US market knowledge. Base plus night allowance and a completion bonus offer strong earnings potential.