Digital Banking Support Advisor – Night Shift (Contract)

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 89,000 - 117,000; Part time

Benefits offered by this job

Night shift allowance

Completion bonus

US market exposure

Job summary

Huntswood is hiring Customer Service Advisors for Financial Services to support US-market products on a 2-month contract. You will handle inquiries via voice, chat, and email, delivering high-quality service and resolving issues efficiently.

The role requires six months of relevant experience, good communication, and the ability to work in a fast-paced environment. Night shifts are included, with shift allowances and a completion bonus.”

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Min 6 months call centre or related financial services experience.
• Experience in multichannel environment (Phone/Chat/Email).

Responsibilities

• Provide support to customers using a range of financial products.
• Deliver excellent service via voice, webchat, and email; resolve queries accurately.
• Build rapport and create positive customer experiences.
• Investigate and troubleshoot account-related issues.
• Accurately document interactions and case notes.
• Navigate multiple systems while maintaining service excellence.

Skills

Customer service

Communication

Issue resolution

System navigation

Multichannel support

Education

Matric/NQF4

Tools

CRM systems

Job description

Huntswood is hiring Customer Service Advisors for Financial Services to support US-market products on a 2-month contract. You will handle inquiries via voice, chat, and email, delivering high-quality service and resolving issues efficiently.

The role requires six months of relevant experience, good communication, and the ability to work in a fast-paced environment. Night shifts are included, with shift allowances and a completion bonus.”