Join the Frontline of Digital Banking Support - Customer Service Advisors Wanted!

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Night shift allowance

Attendance bonus

Completion bonus

Job summary

Huntswood, a ResultsCX company, is hiring Customer Service Advisors for a 2-month contract in South Africa. You will support US-based financial products, handling voice, webchat, and email channels to deliver excellent service.

The role offers night shifts from 1pm to 8am, a basic salary of R8000 with a R2500 night shift allowance, an attendance bonus, and a R5000 completion bonus. Relevant call centre experience and US market knowledge are preferred.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Responsibilities

• You'll provide support to customers using a range of financial products.
• Deliver exceptional customer service via voice, webchat, and email
• Resolve customer queries accurately and efficiently
• Build rapport and create positive customer experiences
• Investigate and troubleshoot account-related issues
• Accurately document interactions and case notes
• Navigate multiple systems while maintaining service excellence

Skills

Customer service

Communication

Analytical skills

Multichannel support

US market knowledge

System navigation

Education

Matric / NQF4 equivalent

Job description

We're Hiring: Customer Service Advisors – Financial Services (2-Month Contract)

Looking for your next opportunity in Financial Services? Join Huntswood, a ResultsCX company, and be part of a high-performing customer service team supporting leading financial products in the US market.

If you're passionate about helping customers, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect opportunity for you!

What’s in it for you

• Night shift hours -rotational shifts (Between 1pm - 8am)
• Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
• PLUS a R5000 Completion Bonus!
• Gain experience supporting digital banking and financial products
• Valuable exposure to an international financial services environment

Job Responsibilities

• You'll provide support to customers using a range of financial products.
• Deliver exceptional customer service via voice, webchat, and email
• Resolve customer queries accurately and efficiently
• Build rapport and create positive customer experiences
• Investigate and troubleshoot account-related issues
• Accurately document interactions and case notes
• Navigate multiple systems while maintaining service excellence

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Adaptive Approach
• Able to navigate through systems

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.