Night-Shift Digital Banking Support Advisor (Contract)

CXP are now part of the Huntswood Group; Wes-Kaap; Sur place; ZAR 100 000 - 167 000; Plein temps

Avantages offerts par ce poste

Night shift allowance

Attendance bonus

Completion bonus

Résumé du poste

Huntswood, a ResultsCX company, is hiring Customer Service Advisors for a 2-month contract in South Africa. You will support US-based financial products, handling voice, webchat, and email channels to deliver excellent service.

The role offers night shifts from 1pm to 8am, a basic salary of R8000 with a R2500 night shift allowance, an attendance bonus, and a R5000 completion bonus. Relevant call centre experience and US market knowledge are preferred.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Responsabilités

• You'll provide support to customers using a range of financial products.
• Deliver exceptional customer service via voice, webchat, and email
• Resolve customer queries accurately and efficiently
• Build rapport and create positive customer experiences
• Investigate and troubleshoot account-related issues
• Accurately document interactions and case notes
• Navigate multiple systems while maintaining service excellence

Connaissances

Customer service

Communication

Analytical skills

Multichannel support

US market knowledge

System navigation

Formation

Matric / NQF4 equivalent

Description du poste

Huntswood, a ResultsCX company, is hiring Customer Service Advisors for a 2-month contract in South Africa. You will support US-based financial products, handling voice, webchat, and email channels to deliver excellent service.

The role offers night shifts from 1pm to 8am, a basic salary of R8000 with a R2500 night shift allowance, an attendance bonus, and a R5000 completion bonus. Relevant call centre experience and US market knowledge are preferred.