Tax Support Team – Customer Service Advisors Wanted! (3-Month Contract)

CXP are now part of the Huntswood Group; Cape Town; In loco; ZAR 89.000 - 117.000; Part-time

Vantaggi offerti da questo lavoro

Night shift allowance

Completion bonus

Descrizione del lavoro

Huntswood, a ResultsCX company, is seeking a customer service professional to join a dynamic support team handling tax-related services and digital applications. The role offers night shifts with a basic salary plus night shift allowance and a completion bonus, working on a short-term contract with global exposure.

You will assist customers across phone, chat and email, resolve routine issues, and use various digital tools to provide prompt, accurate solutions while capturing detailed case notes

Competenze

• Customer service experience required.
• Excellent written and verbal communication.
• Ability to analyse and troubleshoot issues.

Mansioni

• Assist customers with general enquiries and account support.
• Resolve routine questions and service-related issues.
• Support customers using various digital applications and online tools.
• Investigate and identify the root cause of customer queries.
• Deliver service through voice, email, and chat channels.
• Accurately capture case notes and interactions.
• Use knowledge resources and tools to drive first-contact resolution.

Conoscenze

Customer service

Communication

Troubleshooting

Note taking

Adaptive approach

System navigation

Formazione

Matric / NQF4

Strumenti

CRM systems

Descrizione del lavoro

Job Description

Do you have a passion for customer service and problem-solving? Join Huntswood, a ResultsCX company, and become part of a dynamic support team assisting customers with a range of tax-related services and digital applications. This is a fantastic opportunity to gain valuable experience, develop your customer service skills, and work in a fast-paced environment where every interaction makes a difference.

What’s In It For You

• Night shift hours - rotational shifts (Between 1pm - 8am)
• Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
• PLUS a R5000 Completion Bonus!
• Short-term contract with global exposure

Job Responsibilities

• Assist customers with general enquiries and account support
• Resolve routine questions and service-related issues
• Support customers using various digital applications and online tools
• Investigate and identify the root cause of customer queries
• Deliver exceptional service through voice, email, and chat channels
• Accurately capture case notes and customer interactions
• Use knowledge resources and support tools to drive first-contact resolution

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Adaptive Approach
• Able to navigate through systems

Core Behaviors

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You're "A" Game - Passion is contagious! Work every day like it's your first day on the job.
• Strive for Greater - Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees - Our employees are the heart of our success
• Do the Right Thing - Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It - Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WOW" moments for your customers every time.