Swiss German Remote Customer Success & Sales Specialist

Initiate; Cape Town; Remote; ZAR 167,000 - 312,000; Full time

Job summary

Initiate is seeking a Swiss German-speaking Customer Communication Specialist to join a remote, customer-focused team supporting various inbound and outbound projects for established businesses. The role emphasizes building customer relationships, resolving queries and exploring sales opportunities, with potential to develop skills across customer service, telephone support and outbound sales.

The position offers a varied mix of tasks, including customer acquisition, retention, reactivation,

Qualifications

• Native-level Swiss German proficiency or excellent German language skills.
• Experience in inbound customer service or contact centre is advantageous.
• Experience in outbound sales, lead generation or appointment setting is beneficial.
• Strong computer literacy and ability to learn new systems quickly.
• Excellent organisational skills and an accurate, efficient approach to work.

Responsibilities

• Contact prospective customers to generate new business through telephone sales and appointment setting.
• Strengthen existing relationships through loyalty initiatives, relevant offers, upselling and cross-selling.
• Reconnect with previous customers and encourage renewed engagement through targeted offers.
• Respond to customer enquiries via telephone, email and chat.
• Support customer service processes, including order processing and invoicing-related enquiries.
• Conduct surveys to understand customer needs, preferences and satisfaction levels.
• Assist customers with general support requests, troubleshoot issues and provide appropriate solutions.
• Handle customer concerns professionally and work towards positive outcomes.
• Maintain accurate records and contribute to project-specific objectives.
• Responsibilities may vary depending on the assigned project, offering exposure to different aspects of customer communication and sales.

Skills

German language

Excellent communication

Customer service

Outbound sales

Remote work

Lead generation

Tools

Microsoft Teams

Slack

Zoom

Job description

Initiate is seeking a Swiss German-speaking Customer Communication Specialist to join a remote, customer-focused team supporting various inbound and outbound projects for established businesses. The role emphasizes building customer relationships, resolving queries and exploring sales opportunities, with potential to develop skills across customer service, telephone support and outbound sales.

The position offers a varied mix of tasks, including customer acquisition, retention, reactivation,