German-Speaking Customer Service & Sales Pro - Remote

Language Recruiters; South Africa; Remote; ZAR 444.000 - 703.000; Vollzeit

Zusammenfassung

Language Recruiters is seeking a German-speaking Customer Service & Sales Representative to support customers with orders, product inquiries, pricing, and account management. You will handle multi-channel communication, maintain CRM records, and work with sales, finance and logistics to resolve issues.

The role requires German at native/C1 level, strong communication, and experience in customer service. This is a fully remote role with European business hours and potential for B2B hospitality

Qualifikationen

• Native-level or C1 German with excellent written and spoken skills.
• Eligibility to work in Namibia with a valid permit or ID.
• Strong computer literacy with CRM, ticketing systems and MS Office.
• Excellent communication and professional email etiquette.
• Calm, analytical and structured problem-solving in high-volume environments.
• Ability to assess enquiries, prioritise issues and deliver customer-focused solutions.
• Professional and service-oriented attitude.
• No criminal record.
• Previous customer service experience is advantageous.

Aufgaben

• Assist customers with new orders, product enquiries, account queries, pricing, promotions and general service-related questions.
• Resolve order-related issues, troubleshoot problems and provide updates on deliveries, shipping and fulfilment.
• Handle incoming calls and emails professionally, ensuring timely and helpful responses.
• Maintain accurate customer records, update account information and log interactions and support tickets in internal systems.
• Manage escalated enquiries involving payments, billing discrepancies, refunds, contractual matters and policy-related concerns.
• Assist B2B clients, including hospitality businesses and retailers, with account adjustments and bulk orders.
• Work closely with sales, finance, logistics and warehouse teams to resolve customer complaints and service issues.
• Follow established procedures, maintain customer confidentiality and uphold professional service standards in German and, where required, English.

Kenntnisse

German proficiency

Customer service

Problem solving

Communication

Tools

CRM platforms

Ticketing systems

Microsoft Office

Jobbeschreibung

Language Recruiters is seeking a German-speaking Customer Service & Sales Representative to support customers with orders, product inquiries, pricing, and account management. You will handle multi-channel communication, maintain CRM records, and work with sales, finance and logistics to resolve issues.

The role requires German at native/C1 level, strong communication, and experience in customer service. This is a fully remote role with European business hours and potential for B2B hospitality