Swiss German-Speaking Customer Communication Specialist

Initiate; Cape Town; Remote; ZAR 167,000 - 312,000; Full time

Job summary

Initiate is seeking a Swiss German-speaking Customer Communication Specialist to join a remote, customer-focused team supporting various inbound and outbound projects for established businesses. The role emphasizes building customer relationships, resolving queries and exploring sales opportunities, with potential to develop skills across customer service, telephone support and outbound sales.

The position offers a varied mix of tasks, including customer acquisition, retention, reactivation,

Qualifications

• Native-level Swiss German proficiency or excellent German language skills.
• Experience in inbound customer service or contact centre is advantageous.
• Experience in outbound sales, lead generation or appointment setting is beneficial.
• Strong computer literacy and ability to learn new systems quickly.
• Excellent organisational skills and an accurate, efficient approach to work.

Responsibilities

• Contact prospective customers to generate new business through telephone sales and appointment setting.
• Strengthen existing relationships through loyalty initiatives, relevant offers, upselling and cross-selling.
• Reconnect with previous customers and encourage renewed engagement through targeted offers.
• Respond to customer enquiries via telephone, email and chat.
• Support customer service processes, including order processing and invoicing-related enquiries.
• Conduct surveys to understand customer needs, preferences and satisfaction levels.
• Assist customers with general support requests, troubleshoot issues and provide appropriate solutions.
• Handle customer concerns professionally and work towards positive outcomes.
• Maintain accurate records and contribute to project-specific objectives.
• Responsibilities may vary depending on the assigned project, offering exposure to different aspects of customer communication and sales.

Skills

German language

Excellent communication

Customer service

Outbound sales

Remote work

Lead generation

Tools

Microsoft Teams

Slack

Zoom

Job description

Are you a people person with excellent communication skills and a passion for delivering outstanding customer experiences?

We're looking for a Swiss German-Speaking Customer Communication Specialist to join a customer-focused team supporting a variety of inbound and outbound communication projects for established businesses.

This is a varied opportunity for someone who enjoys building customer relationships, resolving queries and exploring sales opportunities. Whether your strengths lie in customer service, telephone support or outbound sales, you'll have the opportunity to develop your skills in a supportive remote working environment.

Key Responsibilities

• Customer Acquisition: Contact prospective customers to generate new business through telephone sales and appointment setting.
• Customer Retention: Strengthen existing relationships through loyalty initiatives, relevant offers, upselling and cross-selling.
• Customer Reactivation: Reconnect with previous customers and encourage renewed engagement through targeted offers.
• Inbound Customer Service: Respond to customer enquiries and provide assistance via telephone, email and chat.
• Order Administration: Support customer service processes, including order processing and invoicing-related enquiries.
• Customer Research: Conduct surveys to understand customer needs, preferences and satisfaction levels.
• First-Level Support: Assist customers with general support requests, troubleshoot issues and provide appropriate solutions.
• Complaint Resolution: Handle customer concerns professionally and work towards positive outcomes.
• Quality and Performance: Maintain accurate records, deliver reliable service and contribute to project-specific objectives.

Responsibilities may vary depending on the assigned project, offering exposure to different aspects of customer communication and sales.

Minimum Requirements

• Native-level Swiss German proficiency or excellent German language skills.
• Previous inbound customer service, telephone support or contact centre experience is advantageous.
• Experience in outbound sales, lead generation or B2B/B2C appointment setting is beneficial.
• A confident, persuasive communication style and an interest in achieving sales targets.
• Strong computer literacy and the ability to learn new systems quickly.
• Excellent organisational skills and an accurate, efficient approach to work.
• A reliable, responsible and motivated attitude.
• A stable internet connection, preferably fibre.

Essential Skills for Remote Work

As this is a home-based opportunity, you should be comfortable managing your workload independently while remaining connected to the wider team.

You'll need to demonstrate:

• Strong self-management and the ability to meet deadlines.
• Discipline and motivation when working without direct supervision.
• Initiative when addressing customer concerns and resolving issues.
• A collaborative approach to remote teamwork using digital communication tools such as Microsoft Teams, Slack or Zoom.