Swiss German Inbound & Outbound Support Specialist - Remote

pofft Technology Inc.; Cape Town; Remote; ZAR 856,000 - 1,614,000; Full time

Job summary

pofft Technology Inc. is seeking a Swiss German speaking Customer Communication Specialist for inbound and outbound support.

The role covers multi-channel customer service for clients including the United States, with a fully remote setup and a Cape Town location reference. You will handle calls, emails, and chats, manage processes from orders to invoicing, and contribute to sales through appointment setting and loyalty activities.

Qualifications

• Native Swiss German speaker required.
• Experience in inbound telephony and customer service.
• Experience in outbound telephony (sales) preferred.
• Strong IT tool proficiency and reliable internet.
• Remote work readiness and self-organization.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat.
• Manage customer service processes from order to invoicing.
• Provide hotline and support services, including complaint handling.
• Engage in direct sales and appointment setting to acquire new customers.
• Conduct customer surveys to determine needs and satisfaction.

Skills

Swiss German

Inbound telephony

Outbound telephony

Customer service

IT tools

Tools

Teams

Slack

Zoom

Job description

pofft Technology Inc. is seeking a Swiss German speaking Customer Communication Specialist for inbound and outbound support.

The role covers multi-channel customer service for clients including the United States, with a fully remote setup and a Cape Town location reference. You will handle calls, emails, and chats, manage processes from orders to invoicing, and contribute to sales through appointment setting and loyalty activities.