Swiss German-Speaking Outbound Sales Agent

Initiate; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Initiate is seeking a confident Swiss German-speaking outbound sales agent in Cape Town to turn conversations into business opportunities. You will engage B2B and B2C prospects, set appointments for the field team, and nurture leads with follow-ups and upselling. A telephony-driven, target-focused role with growth potential awaits.

The ideal candidate is fluent in Swiss German, thrives on building relationships, and can work independently to meet ambitious sales goals in a dynamic environment.

Qualifications

• Native-level Swiss German language proficiency.
• Experience in outbound telephone sales or appointment setting.
• Strong drive to achieve measurable results.
• Excellent verbal communication and closing abilities.
• Able to work independently with accuracy and efficiency.

Responsibilities

• Outbound Sales: Proactively contact prospective customers across B2B and B2C markets to generate new business.
• Telephone-Based Selling: Promote and sell products and services while identifying opportunities to convert leads into customers.
• Appointment Setting: Schedule sales and consultation appointments for the field sales team.
• Lead Follow-Up: Reconnect with existing prospects and customers to nurture relationships and progress sales opportunities.
• Upselling and Cross-Selling: Introduce relevant products, services and special offers to increase customer value and strengthen retention.
• Customer Reactivation: Re-engage previous customers and identify opportunities to rebuild relationships.
• Needs Analysis: Understand customer requirements, gather feedback and conduct customer surveys.
• Database Management: Maintain accurate customer records and update information in internal systems.
• Target Achievement: Work towards agreed sales, productivity and quality targets.
• Customer Support: Provide professional advice over the phone and assist with inbound customer service enquiries via telephone or email when required.

Skills

Swiss German

Outbound sales

B2B/B2C selling

Negotiation

Communication

Job description

Are you a confident communicator with a passion for sales and the drive to turn conversations into business opportunities?

We're looking for a Swiss German-Speaking Outbound Sales Agent to join a dynamic team representing a Swiss-based business specialising in sales, customer service and customer support solutions.

This role is ideal for a motivated sales professional who enjoys connecting with new customers, building relationships and working towards ambitious targets. If you have a persuasive telephone manner and thrive in a performance-driven environment, this could be the opportunity for you.

Key Responsibilities

• Outbound Sales: Proactively contact prospective customers across B2B and B2C markets to generate new business.
• Telephone-Based Selling: Promote and sell products and services while identifying opportunities to convert leads into customers.
• Appointment Setting: Schedule sales and consultation appointments for the field sales team.
• Lead Follow-Up: Reconnect with existing prospects and customers to nurture relationships and progress sales opportunities.
• Upselling and Cross-Selling: Introduce relevant products, services and special offers to increase customer value and strengthen retention.
• Customer Reactivation: Re-engage previous customers and identify opportunities to rebuild relationships.
• Needs Analysis: Understand customer requirements, gather feedback and conduct customer surveys.
• Database Management: Maintain accurate customer records and update information in internal systems.
• Target Achievement: Work towards agreed sales, productivity and quality targets.
• Customer Support: Provide professional advice over the phone and assist with inbound customer service enquiries via telephone or email when required.

Minimum Requirements

• Native-level Swiss German or very strong Swiss German language proficiency.
• Previous experience in outbound telephone sales, appointment setting or B2B/B2C customer acquisition.
• A genuine interest in sales, communication and achieving measurable results.
• Excellent verbal communication skills and a confident telephone manner.
• Strong persuasion, negotiation and closing abilities.
• A proactive, positive and motivated attitude, with a willingness to learn.
• Good computer literacy and confidence using everyday IT tools.
• The ability to work independently while maintaining accuracy and efficiency.
• Previous inbound customer service experience is advantageous.

Working Hours

Candidates must be available for a flexible weekly shift schedule covering:

• Monday to Friday: 6.5 hours per shift, scheduled between 08:00 and 20:00.
• Saturdays: Shifts of up to 4 hours, scheduled between 09:00 and 14:00.

German-speaking Customer Service & Sales Representative job in South Africa is waiting for you!