Strategic Remote Insurance Operations Lead

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Medical aid

Retirement benefits

Home office allowance

Career growth

Job summary

Placements24 is seeking a highly organized Remote Insurance Operations Manager to oversee nationwide service delivery from a home office. The role requires leading and optimizing day-to-day insurance operations, budgets, and performance metrics across Gauteng and beyond.

You will guide remote teams, implement best practices, and ensure high-quality customer service while maintaining regulatory compliance. A senior operations leader with insights into the South African insurance market is ideal.

Qualifications

• Minimum of 6 years of experience in operations management, with at least 3 years in the insurance sector.
• Proven experience managing remote teams and distributed operations.
• Strong understanding of insurance business processes and regulatory compliance.
• Excellent leadership, strategic planning, and problem-solving skills.
• Proficiency in operational management software and virtual collaboration tools.

Responsibilities

• Manage and direct day-to-day insurance operations, ensuring efficiency and effectiveness.
• Develop and implement operational strategies, policies, and procedures to improve service quality and reduce costs.
• Oversee claims processing, policy administration, and customer service functions.
• Manage operational budgets, forecasts, and performance metrics.
• Lead, train, and mentor remote teams to achieve operational excellence and foster a positive work culture.

Job description

Placements24 is seeking a highly organized Remote Insurance Operations Manager to oversee nationwide service delivery from a home office. The role requires leading and optimizing day-to-day insurance operations, budgets, and performance metrics across Gauteng and beyond.

You will guide remote teams, implement best practices, and ensure high-quality customer service while maintaining regulatory compliance. A senior operations leader with insights into the South African insurance market is ideal.