Remote Insurance Operations Leader

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive bonus potential

Stock options

Fully remote work

Job summary

Placements24 is seeking an experienced Remote Insurance Operations Manager to lead the organization's insurance operations from anywhere, supporting their Polokwane presence and beyond.

You will drive strategic initiatives, optimize policy administration, claims handling, and customer support, while managing remote teams to deliver compliant, efficient service in a fully remote environment. This leadership role offers executive bonus potential and stock options.

Qualifications

• Bachelor’s degree in business administration, management, or a related field.
• MBA is a plus.
• Minimum 7 years of progressive experience in insurance operations management.

Responsibilities

• Oversee and optimize all aspects of insurance operations, including policy issuance, claims handling, and customer service functions.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and service quality.
• Manage and mentor remote operational teams, fostering a high-performance culture and ensuring employee engagement.
• Monitor operational performance metrics, analyze data, and implement improvements to meet or exceed targets.
• Ensure compliance with all relevant insurance regulations, industry standards, and internal policies.
• Drive continuous improvement initiatives through the adoption of new technologies and best practices in insurance operations.

Skills

Leadership

Remote team mgmt

Analytics

Stakeholder mgmt

Strategic planning

Education

Bachelor's degree in business administration/management or related

MBA (preferred)

Job description

Placements24 is seeking an experienced Remote Insurance Operations Manager to lead the organization's insurance operations from anywhere, supporting their Polokwane presence and beyond.

You will drive strategic initiatives, optimize policy administration, claims handling, and customer support, while managing remote teams to deliver compliant, efficient service in a fully remote environment. This leadership role offers executive bonus potential and stock options.