Remote Insurance Operations Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote working arrangement

Health benefits

Home office stipend

Performance bonus

Job summary

Placements24 seeks an experienced Remote Insurance Operations Manager to lead a distributed operations team from Randburg, overseeing policy administration, claims support, and customer service with a national remit.

You will develop and refine processes, manage a remote workforce, leverage technology and data analytics, ensure regulatory compliance, and partner with other leaders to drive service quality and cost efficiency.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum of 7 years in insurance operations management with remote-team experience.
• Ability to develop and implement efficient operational processes.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with operational software and collaboration tools.
• Deep understanding of the insurance industry and its operations.

Responsibilities

• Oversee and optimize policy administration, claims support, and customer service.
• Develop and implement strategies and procedures for a remote workforce.
• Mentor and motivate a remote operations team.
• Ensure regulatory compliance and adherence to company standards.
• Use data analytics to monitor performance and drive improvements.
• Collaborate with other departments to align goals.

Skills

Remote leadership

Team management

Regulatory compliance

Operational optimization

Data analytics

Education

Bachelor's degree in Business Administration/Operations Management or related field

Tools

Operational management software

Digital collaboration tools

Job description

About the Role

Our client is seeking an experienced and forward-thinking Remote Insurance Operations Manager to lead their distributed operations team. This role involves overseeing the day-to-day administrative and operational functions critical to our insurance business, ensuring efficiency, quality, and compliance across all remote-based activities. You will be instrumental in developing and refining operational processes, managing a remote workforce, and leveraging technology to enhance service delivery. This is a key leadership position, providing strategic direction and operational excellence from Randburg, enabling seamless service delivery nationwide while fostering a strong remote team culture.

Key Responsibilities

• Oversee and optimize all insurance operations, including policy administration, claims support, and customer service functions.


• Develop and implement operational strategies, policies, and procedures for a remote workforce.


• Manage, mentor, and motivate a team of remote operational staff, fostering a high-performance culture.


• Ensure adherence to regulatory requirements and company standards across all operations.


• Utilize technology and data analytics to monitor performance, identify areas for improvement, and drive efficiency.


• Collaborate with other department heads to align operational goals with overall business objectives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.


• Minimum of 7 years of experience in insurance operations management, with significant experience managing remote teams.


• Proven ability to develop and implement efficient operational processes.


• Strong leadership, communication, and problem-solving skills.


• Proficiency in using operational management software and digital collaboration tools.


• Deep understanding of the insurance industry and its operational complexities.

Benefits

• Highly competitive salary and annual performance bonus.


• Fully remote working arrangement, offering exceptional flexibility and work-life balance.


• Comprehensive executive health, dental, and vision insurance.


• Generous allowance for home office setup and ongoing professional development.


• Significant influence on operational strategy and process improvement initiatives.