Remote Insurance Operations Manager

Placements24; Vereeniging; Hybrid; ZAR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Remote work across South Africa

Home office setup allowance

Professional development opportunities

Executive salary package

Job summary

Placements24 is seeking a seasoned Remote Insurance Operations Manager to steer day-to-day operations from anywhere in South Africa. You will drive process improvements, manage budgets, and lead a distributed team to meet KPIs while ensuring compliance and exceptional service delivery.

The role offers fully remote work, a strategic leadership path, and a competitive executive salary with a comprehensive benefits package.

Qualifications

• 7+ years of experience in insurance operations management.
• Proven ability to optimize processes and drive efficiency gains.
• Experience leading remote teams and distributed operations.
• Strong knowledge of insurance regulations and best practices.
• Bachelor's degree in Business Administration or related field; MBA advantageous.

Responsibilities

• Oversee all insurance operations including claims processing, policy admin, and customer service.
• Develop strategies to improve efficiency, cut costs and raise service quality.
• Lead and mentor a remote, distributed operations team.
• Manage budgets and allocate resources effectively.
• Define and monitor KPIs to drive performance and improvements.
• Ensure compliance with regulatory requirements and internal policies.

Job description

About the Role

Our client is looking for a seasoned and strategic Remote Insurance Operations Manager to lead and optimize their operational functions from anywhere within South Africa. This pivotal role involves overseeing the day-to-day activities of the insurance operations department, ensuring efficiency, compliance, and exceptional service delivery. You will be responsible for driving process improvements, managing operational budgets, and leading a distributed team to achieve key performance indicators. This is a unique opportunity for an experienced leader to shape operational strategy in a fully remote capacity, fostering a culture of excellence and innovation within a forward-thinking insurance organization.

Key Responsibilities

• Manage and direct all aspects of the insurance operations, including claims processing, policy administration, and customer service.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
• Lead, mentor, and develop a high-performing, remote-based operations team.
• Oversee operational budgets, ensuring effective resource allocation and financial control.
• Establish and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
• Ensure strict adherence to all regulatory requirements and company policies within the operations department.

Requirements

• A minimum of 7 years of experience in insurance operations management, with a strong track record of leading teams.
• Demonstrated success in optimizing operational processes and driving efficiency gains.
• Proven leadership and people management skills, with experience managing remote teams.
• In-depth understanding of insurance industry regulations and best practices.
• Excellent strategic planning, problem-solving, and decision-making abilities.
• Bachelor's degree in Business Administration, Management, or a related field; an MBA or relevant professional qualification is advantageous.

Benefits

• Highly competitive executive salary and comprehensive benefits package.
• Fully remote working setup, offering unparalleled geographical flexibility.
• Significant leadership responsibility and strategic input into company operations.
• Allowance for home office setup and professional development.
• Opportunity to be part of a dynamic and growing insurance company with a strong remote culture.