Remote Insurance Operations Manager

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Medical aid

Retirement benefits

Home office allowance

Career growth

Job summary

Placements24 is seeking a highly organized Remote Insurance Operations Manager to oversee nationwide service delivery from a home office. The role requires leading and optimizing day-to-day insurance operations, budgets, and performance metrics across Gauteng and beyond.

You will guide remote teams, implement best practices, and ensure high-quality customer service while maintaining regulatory compliance. A senior operations leader with insights into the South African insurance market is ideal.

Qualifications

• Minimum of 6 years of experience in operations management, with at least 3 years in the insurance sector.
• Proven experience managing remote teams and distributed operations.
• Strong understanding of insurance business processes and regulatory compliance.
• Excellent leadership, strategic planning, and problem-solving skills.
• Proficiency in operational management software and virtual collaboration tools.

Responsibilities

• Manage and direct day-to-day insurance operations, ensuring efficiency and effectiveness.
• Develop and implement operational strategies, policies, and procedures to improve service quality and reduce costs.
• Oversee claims processing, policy administration, and customer service functions.
• Manage operational budgets, forecasts, and performance metrics.
• Lead, train, and mentor remote teams to achieve operational excellence and foster a positive work culture.

Job description

About the Role

Our client is looking for a highly organized and strategic Remote Insurance Operations Manager to oversee and optimize daily operations for their national service delivery. This position is fully remote, requiring a candidate who can effectively lead and manage teams virtually, drive operational efficiency, and implement best practices across all functions. You will be instrumental in ensuring seamless service delivery to clients, managing budgets, and enhancing operational performance from your home office. This role is ideal for an experienced operations leader in the insurance industry who thrives in a remote setting and is based in or familiar with the South African market, with a focus on supporting clients across Gauteng and beyond.

Key Responsibilities

• Manage and direct day-to-day insurance operations, ensuring efficiency and effectiveness.
• Develop and implement operational strategies, policies, and procedures to improve service quality and reduce costs.
• Oversee claims processing, policy administration, and customer service functions.
• Manage operational budgets, forecasts, and performance metrics.
• Lead, train, and mentor remote teams to achieve operational excellence and foster a positive work culture.

Requirements

• Minimum of 6 years of experience in operations management, with at least 3 years in the insurance sector.
• Proven experience managing remote teams and distributed operations.
• Strong understanding of insurance business processes and regulatory compliance.
• Excellent leadership, strategic planning, and problem-solving skills.
• Proficiency in operational management software and virtual collaboration tools.

Benefits

• Competitive salary package commensurate with experience.
• Fully remote work arrangement , offering ultimate flexibility.
• Comprehensive medical aid and retirement benefits.
• Generous allowance for home office setup and ongoing expenses.
• Significant opportunities for professional growth and impact within the insurance sector .