Remote Insurance Operations Manager

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive bonus potential

Stock options

Fully remote work

Job summary

Placements24 is seeking an experienced Remote Insurance Operations Manager to lead the organization's insurance operations from anywhere, supporting their Polokwane presence and beyond.

You will drive strategic initiatives, optimize policy administration, claims handling, and customer support, while managing remote teams to deliver compliant, efficient service in a fully remote environment. This leadership role offers executive bonus potential and stock options.

Qualifications

• Bachelor’s degree in business administration, management, or a related field.
• MBA is a plus.
• Minimum 7 years of progressive experience in insurance operations management.

Responsibilities

• Oversee and optimize all aspects of insurance operations, including policy issuance, claims handling, and customer service functions.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and service quality.
• Manage and mentor remote operational teams, fostering a high-performance culture and ensuring employee engagement.
• Monitor operational performance metrics, analyze data, and implement improvements to meet or exceed targets.
• Ensure compliance with all relevant insurance regulations, industry standards, and internal policies.
• Drive continuous improvement initiatives through the adoption of new technologies and best practices in insurance operations.

Skills

Leadership

Remote team mgmt

Analytics

Stakeholder mgmt

Strategic planning

Education

Bachelor's degree in business administration/management or related

MBA (preferred)

Job description

About the Role

Our client is seeking an experienced and forward-thinking Remote Insurance Operations Manager to lead their operational functions from anywhere, supporting their presence in Polokwane and beyond. This leadership role is pivotal in optimizing insurance processes, ensuring efficiency, compliance, and excellent service delivery across various operational departments, including policy administration, claims processing, and customer support. You will drive strategic initiatives, implement best practices, and manage remote teams to achieve operational excellence in a dynamic, fully remote environment. This is a key opportunity for a results-driven leader passionate about shaping efficient and effective insurance operations.

Key Responsibilities

• Oversee and optimize all aspects of insurance operations, including policy issuance, claims handling, and customer service functions.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and service quality.
• Manage and mentor remote operational teams, fostering a high-performance culture and ensuring employee engagement.
• Monitor operational performance metrics, analyze data, and implement improvements to meet or exceed targets.
• Ensure compliance with all relevant insurance regulations, industry standards, and internal policies.
• Drive continuous improvement initiatives through the adoption of new technologies and best practices in insurance operations .

Requirements

• Bachelor's degree in Business Administration, Management, or a related field; an MBA is a plus.
• Minimum of 7 years of progressive experience in insurance operations management , with a strong track record of leading remote teams.
• In-depth knowledge of insurance processes, systems, and regulatory requirements.
• Proven leadership and team management skills, with the ability to motivate and develop staff in a remote setting.
• Strong analytical, problem-solving, and strategic planning capabilities.
• Excellent communication, interpersonal, and stakeholder management skills.

Benefits

• Highly competitive annual salary with executive-level bonus potential.
• Fully remote work opportunity, offering significant geographical flexibility.
• Comprehensive executive health, dental, and vision insurance plans.
• Generous stock options or equity participation.
• Access to cutting-edge operational tools and platforms, and support for professional development.