Insurance Operations Leader - Hybrid, Strategic Impact

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive bonus

Hybrid work

Health insurance

Retirement plan

Life insurance

Generous leave

Education opportunities

Job summary

Placements24 is seeking a seasoned Insurance Operations Manager to lead and optimize daily operations in Soweto. You will oversee claims, underwriting support, and customer service, driving efficiency and compliance.

This hybrid role requires strong leadership, strategic thinking, and the ability to cultivate high-performance teams across office and remote work, delivering measurable outcomes for the business.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in insurance operations management.
• Proven leadership and team management skills.
• Strong understanding of insurance processes, regulations, and best practices.
• Excellent analytical, problem-solving, and communication abilities.

Responsibilities

• Oversee the day-to-day operations of insurance departments, including claims processing, policy administration, and customer support.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Manage and mentor operational teams, fostering a culture of performance and continuous improvement.
• Monitor operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant regulations and industry standards.

Skills

Leadership

Strategic thinking

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration or related field

Job description

Placements24 is seeking a seasoned Insurance Operations Manager to lead and optimize daily operations in Soweto. You will oversee claims, underwriting support, and customer service, driving efficiency and compliance.

This hybrid role requires strong leadership, strategic thinking, and the ability to cultivate high-performance teams across office and remote work, delivering measurable outcomes for the business.