Remote E-commerce Operations Leader

Placements24; Klerksdorp; Hybrid; ZAR 600,000 - 850,000; Full time

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to join a fully remote team. You will oversee day-to-day online business operations, including inventory, logistics, and customer service, driving efficiency and profitability while collaborating with cross-functional teams.

The ideal candidate has a proven track record in e-commerce operations, strong analytical and problem-solving skills, and is capable of leading a distributed team to success in a remote environment.

Qualifications

• 5+ years of experience in e-commerce operations management.
• Proven experience in inventory, logistics and order fulfillment.
• Strong understanding of e-commerce platforms and related technologies.

Responsibilities

• Oversee end-to-end e-commerce operations including orders, inventory, shipping and returns.
• Develop and implement strategies to improve efficiency and reduce costs.
• Manage relationships with 3PLs, suppliers and carriers.
• Monitor website performance and coordinate with tech teams on issues.
• Implement inventory control systems to avoid stockouts.
• Refine customer service protocols to ensure satisfaction.
• Track KPIs and drive improvements across operations.
• Manage the e-commerce budget and expenses.
• Lead a remote operations team and foster accountability.
• Ensure compliance with regulations and company policies.

Skills

E-commerce operations

Inventory management

Logistics management

Order fulfillment

Data analysis

Leadership

Remote team management

Budgeting

Communication skills

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Shopify/Magento platforms

Job description

Placements24 is seeking an experienced E-commerce Operations Manager to join a fully remote team. You will oversee day-to-day online business operations, including inventory, logistics, and customer service, driving efficiency and profitability while collaborating with cross-functional teams.

The ideal candidate has a proven track record in e-commerce operations, strong analytical and problem-solving skills, and is capable of leading a distributed team to success in a remote environment.