AI-Powered Key Account Manager - Education & Research

Pronto Labour Team (Pty) Ltd; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement benefits

Professional development

Flexible hybrid model

Industry-leading tools

Job summary

LexisNexis Legal & Professional is seeking a proactive Key Account Manager for a telecommunications-focused portfolio in Johannesburg/Sandton. The role blends new business development with strategic account management in a hybrid setup, serving academic and professional clients and driving product adoption and revenue growth.

You will build trusted relationships with procurement, faculty, librarians, and decision-makers, coordinating with Marketing, Product, and Support teams, using AI-enabled

Qualifications

• Experience in key account management or client-facing sales.
• Track record of growing high-value accounts.
• Experience with CRM platforms.
• Understanding of higher education markets is a plus.
• Strong communication and negotiation skills.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client business objectives and provide strategic recommendations.
• Identify opportunities for upselling and cross-selling company products and services.
• Serve as the primary point of contact for assigned key accounts.
• Develop and execute account management plans to drive client growth and retention.
• Monitor client satisfaction and address issues.
• Collaborate with internal teams to ensure seamless service delivery.
• Track account performance and provide regular reports to management.
• Stay informed about industry trends and competitive landscape.

Skills

Key account mgmt

Client-facing sales

Strategic relationships

Communication

Negotiation

CRM proficiency

Hybrid/work experience

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Account management tools

Job description

LexisNexis Legal & Professional is seeking a proactive Key Account Manager for a telecommunications-focused portfolio in Johannesburg/Sandton. The role blends new business development with strategic account management in a hybrid setup, serving academic and professional clients and driving product adoption and revenue growth.

You will build trusted relationships with procurement, faculty, librarians, and decision-makers, coordinating with Marketing, Product, and Support teams, using AI-enabled