Strategic Key Account Manager – AI-Driven Growth (Hybrid)

RELX INC; Johannesburg; Hybrid; ZAR 1,192,000 - 1,428,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan with risk benefits

Study leave

Hybrid working hours

Job summary

RELX INC’s LexisNexis Legal & Professional arm seeks a Senior Key Account Manager in Johannesburg to drive sustainable revenue growth across higher education. The role blends new business development with strategic account management, serving academic institutions, faculty, librarians, and decision-makers, while leveraging AI to boost sales effectiveness and customer outcomes.

You will manage strategic accounts, grow product adoption, secure renewals, and pursue new opportunities, with a hybrid

Qualifications

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success.
• Strong understanding of the academic and higher-education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

Responsibilities

• Market Analysis & Strategic Planning: conduct market research to identify needs, competitor activity, trends and growth opportunities.
• Strategic Account Management: manage a portfolio of academic accounts, drive retention and sustainable revenue growth, expand accounts, and renewals.
• Product Adoption & Stakeholder Engagement: retain and grow product adoptions, build relationships with faculty, librarians, procurement teams, and other stakeholders.
• Business Development & Revenue Growth: identify new opportunities, build pipeline, deliver demonstrations and proposals, negotiate contracts and renewals to hit targets.
• AI Enablement & Digital Fluency: use AI-powered tools to enhance engagement, planning, forecasting, and pipeline management.
• Collaboration & Performance Reporting: partner with Marketing, Product, Customer Success, Editorial, Support; maintain CRM records and provide forecasts.

Skills

Sales experience

Account management

CRM experience

AI fluency

Education

Bachelor’s degree in Business/Marketing or related field

Tools

CRM platforms

Job description

RELX INC’s LexisNexis Legal & Professional arm seeks a Senior Key Account Manager in Johannesburg to drive sustainable revenue growth across higher education. The role blends new business development with strategic account management, serving academic institutions, faculty, librarians, and decision-makers, while leveraging AI to boost sales effectiveness and customer outcomes.

You will manage strategic accounts, grow product adoption, secure renewals, and pursue new opportunities, with a hybrid