Strategic Client Success Partner

Placements24; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Performance-based bonuses

Professional growth opportunities

Job summary

Placements24 in Cape Town seeks a Client Success Advocate to nurture relationships and maximize value from our client's SaaS solutions. You will act as a trusted advisor, ensure client satisfaction, and support retention and growth.

The role is based in a Cape Town office and requires collaborative teamwork, proactive service, and a proactive attitude to understand client needs and deliver impactful outcomes.

Qualifications

• 3+ years in account management or client success.
• Excellent communication, negotiation and interpersonal skills.
• Experience managing multiple client relationships.
• Experience with CRM software and customer success platforms.
• Ability to align software solutions with business objectives.
• Able to work in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage a portfolio of key client accounts.
• Proactively engage with clients to understand goals, challenges, and usage of our client's platform.
• Conduct regular check-ins, business reviews, and product demonstrations.
• Identify opportunities for upsell and cross-sell based on client needs and product capabilities.
• Address and resolve client issues, ensuring swift and satisfactory outcomes.
• Educate clients on new features and best practices to enhance their experience.
• Gather client feedback and share insights with product and sales teams.
• Act as the primary point of contact for all client inquiries and concerns.

Skills

Communication

Negotiation

Interpersonal skills

Time management

Multitasking

Problem solving

Detail oriented

Tools

CRM software

Customer success platforms

Job description

Placements24 in Cape Town seeks a Client Success Advocate to nurture relationships and maximize value from our client's SaaS solutions. You will act as a trusted advisor, ensure client satisfaction, and support retention and growth.

The role is based in a Cape Town office and requires collaborative teamwork, proactive service, and a proactive attitude to understand client needs and deliver impactful outcomes.