Head of Customer Success & Growth - Cape Town

Placements24; Cape Town; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation & bonuses

Health benefits

Career development opportunities

Collaborative work environment

Exposure to cutting-edge technology

Relocation assistance

Job summary

Placements24 in Cape Town seeks a strategic Head of Customer Success to lead a dedicated CS team responsible for retention, expansion, and value realization for enterprise clients. You will architect scalable processes and partner with Sales, Product, and Marketing to deliver a world-class customer journey.

The role requires a strong SaaS background, executive communication, and a results-driven mindset to shape customer engagement for a globally recognized brand operating from Cape Town.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 8+ years in customer success or related client-facing roles.
• Proven leadership with high-performing teams.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Experience with CRM software (Salesforce) and CS platforms.
• Deep SaaS knowledge and customer lifecycle understanding.

Responsibilities

• Develop and implement a comprehensive customer success strategy aligned with company objectives.
• Lead and mentor a team of Customer Success Managers to achieve goals.
• Monitor customer health, identify churn risks, and implement retention strategies.
• Drive expansion opportunities within existing customers through proactive account management.
• Collaborate with Sales, Product, and Marketing for a seamless customer journey.
• Establish and track KPIs for the CS function.
• Gather customer feedback and inform product/service improvements.
• Manage relationships with enterprise-level clients as a trusted advisor.

Skills

Leadership

Communication

CRM proficiency

SaaS knowledge

Analytical thinking

Presentation skills

English proficiency

Education

Bachelor's degree in Business Administration or Marketing

Tools

Salesforce

Customer success platforms

Job description

Placements24 in Cape Town seeks a strategic Head of Customer Success to lead a dedicated CS team responsible for retention, expansion, and value realization for enterprise clients. You will architect scalable processes and partner with Sales, Product, and Marketing to deliver a world-class customer journey.

The role requires a strong SaaS background, executive communication, and a results-driven mindset to shape customer engagement for a globally recognized brand operating from Cape Town.