SaaS Customer Success Manager — Cape Town

Placements24; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Medical benefits

Retirement plan

Career growth

Job summary

Placements24 seeks a Customer Success Manager in Cape Town to nurture client relationships, demonstrate product value, and drive retention for a growing SaaS provider. You will serve as trusted advisor to key accounts, align solutions with business goals, and coordinate with sales, product, and support teams to ensure successful adoption.

The role requires excellent communication, stakeholder management, and data-driven decision making to identify upsell opportunities and reduce churn, while

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3+ years in customer success, account mgmt, or similar in SaaS.
• Strong communication and stakeholder engagement.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Understand client goals to demonstrate product value.
• Conduct regular business reviews to assess satisfaction and upsell.
• Identify churn risks and develop mitigation strategies.
• Onboard new clients for smooth implementation.
• Coordinate with sales, product, and support teams to resolve issues.
• Gather feedback to inform product improvements.
• Track customer success metrics and health indicators.
• Advocate for clients within the company.
• Drive platform adoption and provide best practices training.

Skills

Communication skills

Interpersonal skills

Analytical thinking

CRM tools

Account management

Education

Bachelor's degree in Business, Marketing, Communications

Tools

Salesforce

Gainsight

Job description

Placements24 seeks a Customer Success Manager in Cape Town to nurture client relationships, demonstrate product value, and drive retention for a growing SaaS provider. You will serve as trusted advisor to key accounts, align solutions with business goals, and coordinate with sales, product, and support teams to ensure successful adoption.

The role requires excellent communication, stakeholder management, and data-driven decision making to identify upsell opportunities and reduce churn, while