Strategic Remote Client Success Manager

Placements24; Randburg; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

Placements24 is seeking a highly motivated Remote Customer Success Manager to nurture and grow client relationships from a remote setting in South Africa. You will ensure clients derive maximum value from products and services, acting as a trusted advisor and strategist to drive retention and expansion.

The role emphasizes proactive engagement, health metric monitoring, and collaboration with sales, product, and support teams to align solutions with client objectives.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Proactively engage with clients to understand their goals, challenges, and key performance indicators.
• Develop and execute success plans tailored to individual client needs.
• Drive adoption and usage of our client's products and services.
• Identify and mitigate churn risks, proactively addressing client concerns.
• Act as the primary point of contact for clients post-sale, managing escalations.
• Conduct regular business reviews with clients to demonstrate value and identify opportunities.
• Collaborate with sales, product, and support teams to ensure client success.
• Gather client feedback to inform product development and service improvements.
• Monitor client health metrics and proactively intervene when necessary.

Job description

Placements24 is seeking a highly motivated Remote Customer Success Manager to nurture and grow client relationships from a remote setting in South Africa. You will ensure clients derive maximum value from products and services, acting as a trusted advisor and strategist to drive retention and expansion.

The role emphasizes proactive engagement, health metric monitoring, and collaboration with sales, product, and support teams to align solutions with client objectives.