Remote SaaS Client Success Champion
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Client Success Advocate in the Stellenbosch area to nurture client relationships after sale and maximize value from our software solutions. This fully remote role lets you work from a location of your choice in South Africa, collaborating with clients and internal teams using modern digital tools.
You will onboard clients, provide proactive support, identify opportunities for upselling and retention, and contribute to a remote-first culture that values well-being
Qualifications
- Proven experience in Client Success or Account Management in tech/SaaS.
- Exceptional communication, presentation and interpersonal skills.
- Ability to explain technical concepts to non-technical audiences.
- Experience with CRM/CS platforms and multi-client management.
- Independent, proactive and highly organized in a fully remote setting.
Responsibilities
- Manage a portfolio of clients and ensure adoption and satisfaction with the software.
- Conduct onboarding sessions and guide users through setup and initial use.
- Provide proactive support and help clients achieve business objectives.
- Engage regularly with clients to assess needs, gather feedback, and identify issues.
- Serve as liaison between clients and Sales, Product, and Engineering.
- Identify upsell opportunities and contribute to retention strategies.
- Create and maintain client success documentation and FAQs.
- Monitor usage and identify risks or areas for improvement.
Skills
Education
Tools
Job description
Placements24 is seeking a Remote Client Success Advocate in the Stellenbosch area to nurture client relationships after sale and maximize value from our software solutions. This fully remote role lets you work from a location of your choice in South Africa, collaborating with clients and internal teams using modern digital tools.
You will onboard clients, provide proactive support, identify opportunities for upselling and retention, and contribute to a remote-first culture that values well-being
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