SaaS Client Success Advocate – Cape Town (Onsite)

Placements24; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Retirement plan

Growth opportunities

Job summary

WhatJobs Direct in Cape Town, Western Cape, is seeking a Client Success Advocate to guide clients through onboarding and ensure they derive maximum value from our SaaS solutions. This role focuses on building strong client relationships, conducting regular reviews, educating users on new features, and proactively addressing adoption and churn risks.

You will be office-based at our Cape Town headquarters, collaborate with sales and product teams, track adoption metrics, and pursue opportunities

Qualifications

• Minimum of 3 years in client success, account management, or a related customer-facing role.
• Experience with SaaS platforms and customer lifecycle management.
• Excellent communication, presentation, and interpersonal skills.
• Strong data analysis ability and data-driven decision making.
• CRM experience (Salesforce, Gainsight or similar) is a plus.

Responsibilities

• Manage a portfolio of clients and ensure adoption and satisfaction with SaaS products.
• Develop and execute onboarding plans for new clients.
• Conduct regular check-ins and business reviews to assess client needs and guide usage.
• Identify churn risks and address issues proactively.
• Educate clients on new features and best practices.
• Represent the voice of the customer to internal teams (product, sales, marketing).
• Drive customer advocacy through successful outcomes and strong relationships.
• Track key metrics (adoption, satisfaction, renewal) and report findings.
• Collaborate with sales to identify upsell and cross-sell opportunities.

Skills

Client relationship management

Onboarding

Communication

Data analysis

CRM experience

Tools

Salesforce

Gainsight

Job description

WhatJobs Direct in Cape Town, Western Cape, is seeking a Client Success Advocate to guide clients through onboarding and ensure they derive maximum value from our SaaS solutions. This role focuses on building strong client relationships, conducting regular reviews, educating users on new features, and proactively addressing adoption and churn risks.

You will be office-based at our Cape Town headquarters, collaborate with sales and product teams, track adoption metrics, and pursue opportunities