Strategic Account Manager – iGaming Growth & Retention

Initiate International; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Initiate International in Cape Town is seeking an Account Manager to manage a portfolio of mid-tier iGaming clients, driving retention, revenue growth and long-term partnerships.

You will be the primary day-to-day contact, coordinate with product and commercial teams, and identify opportunities to expand product adoption and renewals. The role emphasizes client planning, upselling, cross-selling, and ensuring timely launches with a focus on NGR/GGR performance.

Qualifications

• Experience in account management or client relationship roles.
• Understanding of renewal cycles and upselling opportunities.
• Strong communication and relationship-building skills.
• Ability to analyse performance metrics and identify growth opportunities.
• Experience in iGaming or online betting is advantageous.

Responsibilities

• Manage a portfolio of mid-tier accounts, driving NGR/GGR, revenue and growth targets.
• Build and maintain relationships with client stakeholders and ensure satisfaction.
• Develop account plans to identify growth opportunities and improve product adoption.
• Monitor renewals and risks, securing successful renewals.
• Identify upsell/cross-sell opportunities for additional products and features.
• Coordinate product launches and integrations with internal teams.
• Provide regular updates on account performance and risks.

Skills

Account management

Client relationship

Commercial mindset

Revenue growth

Cross-functional collaboration

Job description

Initiate International in Cape Town is seeking an Account Manager to manage a portfolio of mid-tier iGaming clients, driving retention, revenue growth and long-term partnerships.

You will be the primary day-to-day contact, coordinate with product and commercial teams, and identify opportunities to expand product adoption and renewals. The role emphasizes client planning, upselling, cross-selling, and ensuring timely launches with a focus on NGR/GGR performance.