Account Manager

Initiate; Cape Town; On-site; ZAR 500,000 - 750,000; Full time

Job summary

Initiate, a leader in the iGaming space in South Africa, seeks an Account Manager who is relationship-driven and commercially minded to manage a portfolio of mid-tier client accounts. You will focus on client retention, revenue growth and long-term partnerships, serving as the primary day-to-day contact, while identifying opportunities to increase product adoption and maximize commercial performance.

Working with the Business Development Manager and internal teams, you will drive account growth

Qualifications

• Experience in Account Management or similar commercial role.
• Ability to manage a portfolio of clients and drive revenue/retention.
• Familiarity with iGaming, online gaming or sports betting industry is advantageous.

Responsibilities

• Manage a portfolio of mid-tier accounts, driving NGR/GGR, revenue and growth targets.
• Build and maintain relationships with client stakeholders for satisfaction and engagement.
• Develop and maintain account plans to identify growth opportunities and adopt products.
• Monitor renewals and proactively maintain client relationships for successful renewals.
• Coordinate new product launches and rollouts with Product, Technical and internal teams.
• Provide regular updates on account performance, revenue and renewals.

Skills

Relationship management

Client communication

Negotiation

Account planning

Job description

About the Opportunity

Our client is looking for a relationship-driven and commercially minded Account Manager to manage and grow a portfolio of mid-tier client accounts within the iGaming industry.

This role is ideal for someone who understands the importance of client retention, revenue growth and long-term partnerships. You will serve as the primary day-to-day contact for your accounts, ensuring client satisfaction while identifying opportunities to increase product adoption, strengthen relationships and maximise commercial performance.

Working closely with the Business Development Manager and internal teams, you will play an important role in delivering account growth and supporting the company's wider commercial objectives.

Key Responsibilities

• Account Performance: Manage a portfolio of mid-tier accounts, driving agreed NGR/GGR, revenue and growth targets.
• Client Relationship Management: Build and maintain strong relationships with client stakeholders, ensuring consistent communication, engagement and satisfaction.
• Account Planning: Develop and maintain account plans that identify growth opportunities, improve product adoption and increase the overall value of each client relationship.
• Retention and Renewals: Monitor renewal timelines, identify potential risks and take proactive steps to maintain client relationships and secure successful renewals.
• Upselling and Cross-Selling: Identify opportunities to introduce additional products, game titles, features and commercial offerings to existing clients.
• Product Implementation: Coordinate new product and game launches, integrations and feature rollouts, working with Product, Technical and relevant internal teams to meet agreed deadlines.
• Market and Performance Analysis: Monitor account results, client requirements, industry developments and competitor activity to identify opportunities and potential risks.
• Client Support: Handle day-to-day client queries and initial escalations, coordinating with internal teams to resolve issues efficiently and referring complex matters to the Business Development Manager when necessary.
• Internal Collaboration: Work closely with Product, Technical, Marketing, Compliance and other departments to deliver client requirements and ensure smooth implementation of account initiatives.
• Reporting: Provide regular updates on account performance, NGR/GGR and revenue results, renewals, growth opportunities, client satisfaction and any emerging risks.
• Industry Networking: Attend client meetings, industry events, conferences and exhibitions to strengthen existing relationships and support business development activities.
• Commercial Alignment: Implement account strategies and commercial priorities in line with the company's broader portfolio objectives.

Requirements

• Previous experience in Account Management, Client Relationship Management, Business Development or a similar commercial role.
• Experience managing a portfolio of clients and working towards revenue, retention or account growth targets.
• Experience in the iGaming, online gaming or sports betting industry would be highly advantageous.
• Understanding of client retention, contract renewals, account planning and relationship development.
• Demonstrated ability to identify upselling and cross-selling opportunities and grow existing accounts.
• Familiarity with commercial performance metrics such as NGR, GGR and revenue targets would be beneficial.
• Strong communication, presentation and relationship-building skills, with the ability to engage professionally with client stakeholders.
• Excellent organisational skills and the ability to manage multiple accounts, deadlines and competing priorities.
• Strong problem-solving skills, with the ability to manage client queries and coordinate effective resolutions.
• Ability to work collaboratively with cross-functional teams, including Product, Technical, Marketing and Compliance.
• Analytical skills, with the ability to monitor account performance, identify trends and communicate relevant insights.
• A proactive, commercially focused mindset and a strong commitment to client satisfaction.