Key Account Manager

Initiate International; Cape Town; Presencial; ZAR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Initiate International in Cape Town seeks a commercially driven Key Account Manager to manage a portfolio of key clients, optimise value and drive revenue in the iGaming sector. You will nurture relationships, renewals and strategic partnerships while collaborating with product, marketing and compliance teams to deliver client-centric solutions.

Ideal candidates will have proven experience in account management, strong negotiation skills and the ability to identify upsell opportunities across

Formación

• Proven experience in Key Account Management or similar commercial role.
• Experience in iGaming, online gaming or sports betting is highly advantageous.
• Strong communication and stakeholder management skills.

Responsabilidades

• Build and maintain relationships with key client stakeholders to drive portfolio growth and renewals.
• Develop and implement strategies for client retention and upsell opportunities.
• Identify new commercial opportunities within existing accounts and pursue partnerships.
• Collaborate with Product, Technical, Marketing and Compliance to launches, integrations and certifications.
• Analyse account performance and market trends to provide actionable insights.
• Attend industry events to strengthen relationships and support business development.

Conocimientos

Key Account Management

Account Retention

Revenue Growth

Upselling

Cross-selling

Stakeholder Management

Descripción del empleo

Key Account Manager job vacancy in Cape Town.

An exciting opportunity is available for a commercially driven Key Account Manager to join a growing business within the iGaming industry.

This role is ideal for a relationship-focused professional who understands account management, revenue growth and client retention, with the ability to identify new commercial opportunities and strengthen strategic partnerships.

You will manage a portfolio of key accounts, maximise client value and work closely with internal teams to ensure client needs are met while supporting the company’s broader business development strategy.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with key client stakeholders, serving as their primary commercial contact while driving portfolio growth and achieving agreed NGR/GGR and revenue targets.
• Client Retention: Develop and implement strategies to strengthen client relationships, secure renewals and proactively address potential retention risks.
• Revenue Growth: Identify and pursue upselling and cross-selling opportunities across the product portfolio, including new game titles, product features, placements and additional commercial offerings.
• Business Development: Uncover new opportunities within existing accounts while supporting the development of new strategic partnerships and expansion into additional markets.
• Commercial Performance: Analyse account performance, client requirements, market trends and competitor activity to identify growth opportunities and provide actionable commercial insights.
• Client Relationship Management: Take ownership of client queries and escalations, coordinating with relevant internal teams to ensure timely responses and effective resolutions.
• Cross-Functional Collaboration: Partner with Product, Technical, Marketing, Compliance and other departments to coordinate client requirements, product launches, integrations, certifications and related initiatives.
• Performance Reporting: Provide regular updates on account revenue, NGR/GGR performance, renewals, new business opportunities, upselling and cross-selling activity, client satisfaction and potential risks.
• Industry Representation: Attend client meetings, industry conferences, exhibitions and networking events to strengthen relationships and support business development initiatives.
• Commercial Strategy: Execute account plans in line with the company’s overall portfolio strategy and commercial objectives.
• Team Support: Share knowledge and provide guidance to Account Managers and Account Executives, helping to strengthen account management practices and team performance.

Minimum Requirements:

• Proven experience in Key Account Management, Account Management, Business Development or a similar commercial role.
• Previous experience within the iGaming, online gaming or sports betting industry is highly advantageous.
• Strong understanding of client relationship management, account retention, renewals and revenue growth strategies.
• Demonstrated ability to identify and execute upselling, cross-selling and new business opportunities.
• Commercially minded, with the ability to analyse account performance, identify growth potential and work towards revenue targets.
• Familiarity with iGaming commercial metrics, particularly NGR and GGR, would be beneficial.
• Excellent communication, negotiation and stakeholder management skills, with the confidence to engage with senior-level clients.
• Experience collaborating with cross-functional teams, including Product, Technical, Marketing and Compliance.
• Strong organisational and analytical skills, with the ability to manage multiple client accounts and competing priorities effectively.
• Proactive problem-solving skills and the ability to manage client concerns and escalations professionally.
• Experience preparing account performance reports and presenting commercial insights and recommendations.
• Willingness to attend industry events, exhibitions and conferences as required.
• A collaborative approach, with the ability to support and mentor junior account management team members.