Strategic Key Account Manager — iGaming Growth

Initiate; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Initiate in Cape Town is seeking a commercially driven Key Account Manager to grow strategic accounts in the iGaming sector. You will manage a portfolio of key clients, drive revenue growth and ensure renewals.

You will collaborate with Product, Tech, Marketing and Compliance to launch product features, integrations and partnerships, while reporting on NGR/GGR performance and risks. The role rewards relationship-building, strategic thinking and the ability to identify new commercial

Qualifications

• Experience in Key Account Management or related roles.
• Experience in iGaming or betting industry is advantageous.
• Strong negotiation and client management skills.
• Ability to analyze account performance and drive revenue growth.
• Familiarity with NGR and GGR metrics is a plus.

Responsibilities

• Strategic Account Management: Build and maintain relationships with key client stakeholders and drive portfolio growth while meeting revenue targets.
• Client Retention: Develop strategies to strengthen relationships, secure renewals and address retention risks.
• Revenue Growth: Identify upselling and cross-selling opportunities across the product portfolio, including new game titles and features.
• Business Development: Uncover new opportunities within existing accounts and support partnerships and expansion into new markets.
• Commercial Performance: Analyse account performance, market trends and competitor activity to identify growth opportunities and provide insights.
• Client Relationship Management: Handle queries and escalations, coordinating with internal teams for timely resolutions.
• Cross-Functional Collaboration: Partner with Product, Technical, Marketing, Compliance and others to coordinate requirements and launches.
• Performance Reporting: Provide updates on account revenue, renewals, and new business opportunities.
• Industry Representation: Attend client meetings, industry conferences and events to strengthen relationships.
• Commercial Strategy: Execute account plans aligned with portfolio strategy.
• Team Support: Guide junior Account Managers and Account Executives.

Skills

Key Account Management

Relationship management

Revenue growth

Client retention

NGR/GGR metrics

Job description

Initiate in Cape Town is seeking a commercially driven Key Account Manager to grow strategic accounts in the iGaming sector. You will manage a portfolio of key clients, drive revenue growth and ensure renewals.

You will collaborate with Product, Tech, Marketing and Compliance to launch product features, integrations and partnerships, while reporting on NGR/GGR performance and risks. The role rewards relationship-building, strategic thinking and the ability to identify new commercial