Key Account Manager

Initiate; Cape Town; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Initiate in Cape Town is seeking a commercially driven Key Account Manager to grow strategic accounts in the iGaming sector. You will manage a portfolio of key clients, drive revenue growth and ensure renewals.

You will collaborate with Product, Tech, Marketing and Compliance to launch product features, integrations and partnerships, while reporting on NGR/GGR performance and risks. The role rewards relationship-building, strategic thinking and the ability to identify new commercial

Qualifikationen

• Experience in Key Account Management or related roles.
• Experience in iGaming or betting industry is advantageous.
• Strong negotiation and client management skills.
• Ability to analyze account performance and drive revenue growth.
• Familiarity with NGR and GGR metrics is a plus.

Aufgaben

• Strategic Account Management: Build and maintain relationships with key client stakeholders and drive portfolio growth while meeting revenue targets.
• Client Retention: Develop strategies to strengthen relationships, secure renewals and address retention risks.
• Revenue Growth: Identify upselling and cross-selling opportunities across the product portfolio, including new game titles and features.
• Business Development: Uncover new opportunities within existing accounts and support partnerships and expansion into new markets.
• Commercial Performance: Analyse account performance, market trends and competitor activity to identify growth opportunities and provide insights.
• Client Relationship Management: Handle queries and escalations, coordinating with internal teams for timely resolutions.
• Cross-Functional Collaboration: Partner with Product, Technical, Marketing, Compliance and others to coordinate requirements and launches.
• Performance Reporting: Provide updates on account revenue, renewals, and new business opportunities.
• Industry Representation: Attend client meetings, industry conferences and events to strengthen relationships.
• Commercial Strategy: Execute account plans aligned with portfolio strategy.
• Team Support: Guide junior Account Managers and Account Executives.

Kenntnisse

Key Account Management

Relationship management

Revenue growth

Client retention

NGR/GGR metrics

Jobbeschreibung

An exciting opportunity is available for a commercially driven Key Account Manager to join a growing business within the iGaming industry. This role is ideal for a relationship-focused professional who understands account management, revenue growth and client retention, with the ability to identify new commercial opportunities and strengthen strategic partnerships.

You will manage a portfolio of key accounts, maximise client value and work closely with internal teams to ensure client needs are met while supporting the company's broader business development strategy.

Key Responsibilities

• Strategic Account Management: Build and maintain strong relationships with key client stakeholders, serving as their primary commercial contact while driving portfolio growth and achieving agreed NGR/GGR and revenue targets.
• Client Retention: Develop and implement strategies to strengthen client relationships, secure renewals and proactively address potential retention risks.
• Revenue Growth: Identify and pursue upselling and cross-selling opportunities across the product portfolio, including new game titles, product features, placements and additional commercial offerings.
• Business Development: Uncover new opportunities within existing accounts while supporting the development of new strategic partnerships and expansion into additional markets.
• Commercial Performance: Analyse account performance, client requirements, market trends and competitor activity to identify growth opportunities and provide actionable commercial insights.
• Client Relationship Management: Take ownership of client queries and escalations, coordinating with relevant internal teams to ensure timely responses and effective resolutions.
• Cross-Functional Collaboration: Partner with Product, Technical, Marketing, Compliance and other departments to coordinate client requirements, product launches, integrations, certifications and related initiatives.
• Performance Reporting: Provide regular updates on account revenue, NGR/GGR performance, renewals, new business opportunities, upselling and cross-selling activity, client satisfaction and potential risks.
• Industry Representation: Attend client meetings, industry conferences, exhibitions and networking events to strengthen relationships and support business development initiatives.
• Commercial Strategy: Execute account plans in line with the company's overall portfolio strategy and commercial objectives.
• Team Support: Share knowledge and provide guidance to Account Managers and Account Executives, helping to strengthen account management practices and team performance.

Requirements

• Proven experience in Key Account Management, Account Management, Business Development or a similar commercial role.
• Previous experience within the iGaming, online gaming or sports betting industry is highly advantageous.
• Strong understanding of client relationship management, account retention, renewals and revenue growth strategies.
• Demonstrated ability to identify and execute upselling, cross-selling and new business opportunities.
• Commercially minded, with the ability to analyse account performance, identify growth potential and work towards revenue targets.
• Familiarity with iGaming commercial metrics, particularly NGR and GGR, would be beneficial.
• Excellent communication, negotiation and stakeholder management skills, with the confidence to engage with senior-level clients.
• Experience collaborating with cross-functional teams, including Product, Technical, Marketing and Compliance.
• Strong organisational and analytical skills, with the ability to manage multiple client accounts and competing priorities effectively.
• Proactive problem-solving skills and the ability to manage client concerns and escalations professionally.
• Experience preparing account performance reports and presenting commercial insights and recommendations.
• Willingness to attend industry events, exhibitions and conferences as required.
• A collaborative approach, with the ability to support and mentor junior account management team members.

If you're a commercially driven relationship builder who knows how to grow strategic accounts and deliver results in iGaming, we'd love to hear from you.