Store Support: Customer Service & Merchandising

Cashbuild; Abaqulusi Local Municipality; On-site; ZAR 100,000 - 140,000; Full time

Job summary

Cashbuild is seeking a General Assistant (External Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, price labelling, and housekeeping within the designated area.

Responsibilities include advising customers, resolving queries and complaints, ensuring planograms are followed, maintaining safety, and completing required checklists; the role requires English and the local language, and willingness to work shifts, weekends and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year related experience, or Grade 12 with no related experience.
• Ability to communicate in English and the dominant language of the area.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willing to work shifts, weekends and public holidays.
• Ability to work under pressure.

Responsibilities

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints.
• Bulk stock area to be merchandised safely and according to Store layout plan.
• Must ensure your area is fully merchandised according to Store layout and planograms.
• Ensure that your area is free of obstacles and stock is merchandised after receipt for safe customer access.
• Correct shelf price labelling within area of responsibility.
• Complete required checklists when on duty with canteen and toilet/showers schedule.
• OHSA safety compliance within area of responsibility.
• Report discrepancies and damaged stock to Store Manager.

Skills

Customer service

English communication

Basic calculations

Local language communication

Shift work

Education

Grade 10 / NQF 3

Grade 12

Job description

Cashbuild is seeking a General Assistant (External Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, price labelling, and housekeeping within the designated area.

Responsibilities include advising customers, resolving queries and complaints, ensuring planograms are followed, maintaining safety, and completing required checklists; the role requires English and the local language, and willingness to work shifts, weekends and public holidays.