Customer Service & Merchandising Specialist

Cashbuild Limited; Harding; On-site; ZAR 80,000 - 110,000; Full time

Job summary

Cashbuild Limited is seeking a General Assistant (Internal Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, and maintain housekeeping within their designated area. Responsibilities include advising customers, resolving queries and complaints, ensuring correct shelf labelling and planogram compliance, and maintaining a safe shopping environment.

The role requires Grade 10 or Grade 12 with related experience and willingness to work shifts including

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year relevant experience or Grade 12 without related work experience.
• Ability to communicate in English and the dominant local language.
• Valid South African ID or work permit.
• Willing to work shifts, weekends and public holidays.
• Ability to perform basic calculations accurately.
• Must be able to work under pressure.

Responsibilities

• Provide customer service in-store and assist customers.
• Advise customers on correct products and queries.
• Resolve customer complaints and maintain store presentation.
• Ensure shelves are merchandised and label prices correctly.
• Keep area clean, safe, and free of obstacles to customers.

Skills

Customer service

English communication

Shift work

Basic calculations

Education

Grade 10 / NQF 3

Grade 12

Job description

Cashbuild Limited is seeking a General Assistant (Internal Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, and maintain housekeeping within their designated area. Responsibilities include advising customers, resolving queries and complaints, ensuring correct shelf labelling and planogram compliance, and maintaining a safe shopping environment.

The role requires Grade 10 or Grade 12 with related experience and willingness to work shifts including