Store Operations Supervisor - Fashion Apparel

Placements24; Mbombela (Nelspruit); On-site; ZAR 140,000 - 200,000; Full time

Benefits offered by this job

Employee discounts

Career progression

Job summary

Placements24 is seeking a Store Operations Supervisor for a fashion retailer in Nelspruit. You will support the management team, oversee daily operations, and ensure stock accuracy and brand presentation.

The role emphasizes organizational excellence, proactive problem-solving, and delivering high-quality customer service in a busy fashion environment.

Qualifications

• Previous experience in a retail environment, preferably with supervisory or key holder responsibilities.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in operational tasks.
• Excellent communication and interpersonal abilities.
• Proactive, team-oriented attitude with ability to train staff.

Responsibilities

• Assist the Store Manager in overseeing daily store ops and policy adherence.
• Supervise and support retail associates with operational tasks and service delivery.
• Manage inventory tasks including receiving, stocking, returns processing.
• Maintain clean, organized, and visually appealing presentation per brand standards.
• Monitor stock levels and support merchandising and replenishment activities.

Skills

Retail supervision

Stock management

Customer service

Team leadership

Organizational skills

Tools

Inventory system

Job description

About the Role

Our client, a popular fashion apparel retailer, is seeking an energetic and organized Store Operations Supervisor to support the management team at their Nelspruit location. This role is fundamental to ensuring the smooth day-to-day running of the store, focusing on operational efficiency, stock management, and maintaining high standards of presentation and customer service. The ideal candidate will have a strong interest in retail operations, excellent organizational skills, and a proactive approach. This is an excellent entry point into retail management for individuals looking to build their career in the Mpumalanga region, specifically within Nelspruit.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, ensuring adherence to company policies.
• Supervise and support retail associates, providing guidance on operational tasks and customer service.
• Manage inventory tasks, including receiving, stocking, and processing returns accurately.
• Ensure the store is consistently clean, well-organized, and visually appealing according to brand standards.
• Monitor stock levels and assist with merchandising and replenishment activities.
• Support the implementation of operational procedures and initiatives.
• Handle customer inquiries and assist with sales transactions when necessary.
• Ensure compliance with health and safety regulations within the store.
• Assist with staff scheduling and training as directed by the Store Manager.
• Contribute to creating a positive and productive work environment in the Nelspruit store.

Requirements

• Previous experience in a retail environment, preferably with some supervisory or key holder responsibilities.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy in operational tasks.
• Good communication and interpersonal skills.
• A proactive attitude and the ability to work effectively as part of a team.
• Basic understanding of inventory management and visual merchandising principles.
• Ability to stand for extended periods and perform physical tasks related to stocking.
• Passion for fashion and customer service.
• Must be based in or willing to relocate to Nelspruit.
• Experience within the Mpumalanga retail landscape is beneficial.

Benefits

Our client offers a competitive hourly wage or annual salary, along with employee discounts on apparel and opportunities for career advancement within the retail sector. You will receive on-the-job training and develop essential skills in retail operations and team supervision. This role provides a direct impact on the store's success in Nelspruit. Become a key part of a supportive retail team and contribute to providing an excellent shopping experience for customers in Mpumalanga.