Store Operations Supervisor

Placements24; Bloemfontein; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Employee discount

Provident fund

Medical aid contribution

Career growth opportunities

Job summary

Placements24 is seeking a Store Operations Supervisor for its Bloemfontein location. The role focuses on ensuring smooth day-to-day store operations, high customer service standards, and proactive staff support.

You will work with the Store Manager to supervise a team, manage inventory, and uphold company policies while maintaining an engaging store presentation. The ideal candidate has 1–2 years in a supervisory role, solid understanding of retail operations, and strong communication skills.

Qualifications

• At least 1–2 years in a supervisory or leadership role.
• Retail operations and customer service principles.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a team.
• High school diploma or equivalent.
• Flexible hours including weekends and public holidays.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Supervise and motivate a team of retail associates, ensuring high levels of productivity and customer engagement.
• Manage stock levels, including receiving, organizing, and merchandising products.
• Ensure the store is clean, organized, and visually appealing at all times.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Enforce company policies and procedures, including safety and security protocols.
• Assist with staff training and development.
• Monitor store performance against set objectives and report any issues to management.
• Contribute to a positive and collaborative team atmosphere.

Skills

Leadership

Customer service

Communication

Team motivation

Organization

POS proficiency

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client, a prominent retailer, is looking for a dedicated and efficient Store Operations Supervisor to join their team in **Bloemfontein**. This role is essential for ensuring the smooth and effective day-to-day running of the store, focusing on operational excellence, customer service, and team support. The ideal candidate will have a solid understanding of retail operations, strong leadership capabilities, and a commitment to upholding high standards of service and store presentation. You will work closely with the Store Manager to supervise staff, manage store inventory, handle customer inquiries, and ensure compliance with all company policies and procedures. We are seeking an individual who is proactive, detail-oriented, and thrives in a customer-facing environment. This is a great opportunity to gain valuable experience and grow within the retail sector in the **Free State**.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Supervise and motivate a team of retail associates, ensuring high levels of productivity and customer engagement.
• Manage stock levels, including receiving, organizing, and merchandising products.
• Ensure the store is clean, organized, and visually appealing at all times.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Enforce company policies and procedures, including safety and security protocols.
• Assist with staff training and development.
• Monitor store performance against set objectives and report any issues to management.
• Contribute to a positive and collaborative team atmosphere.

Requirements

• Previous experience in a retail environment, with at least 1-2 years in a supervisory or leadership role preferred.
• Strong understanding of retail operations and customer service principles.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a team.
• Good organizational and time management skills.
• Proficiency with POS systems and basic computer skills.
• A customer-focused attitude and a passion for service excellence.
• Ability to work flexible hours, including weekends and public holidays.
• High school diploma or equivalent required.
• Proactive and able to work effectively under pressure.

Benefits

• Competitive hourly wage or monthly salary.
• Opportunities for career growth within the retail sector.
• Employee discount on store merchandise.
• Contribution towards medical aid and a provident fund.
• A supportive and dynamic work environment in **Bloemfontein**.