Store Manager - Yogiberry Gateway

Pedros; Umhlanga Rocks; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pedros in Belgravia, Cape Town, is opening a brand-new store and seeks passionate, energetic individuals to join the launch team and grow with our brand.

You will oversee the restaurant/take-away operation, maintain quality standards, manage stock and purchasing, and drive profitability while leading staff rosters and training.

GAAP knowledge is advantageous and a minimum of 3 years in restaurant or fast-food service is required to ensure exceptional customer service and operational excellence.

Qualifications

• Minimum 3 years in restaurant/fast-food service roles.
• GAAP knowledge is advantageous.
• Strong management skills.
• Excellent organizational abilities.
• Excellent customer service and verbal communication.

Responsibilities

• Oversee operation of restaurant/take-away.
• Maintain food quality and SOP compliance.
• Manage stock control, purchasing and orders.
• Handle customer complaints and service levels.
• Maximize profitability and sales targets.
• Lead staff with rosters and discipline.
• Promote health and safety regulations.
• Train staff and conduct regular meetings.
• Recruitment and performance evaluation.

Skills

Restaurant experience

Management skills

Organizational skills

Customer service

Verbal communication

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills