Senior Manager Pinetown (W)

Pedros; Pinetown; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Pedros is launching a brand-new store in Pinetown, KwaZulu-Natal, and we are seeking passionate individuals to join the launch team. This role offers hands-on experience in a fast-paced restaurant setting and a chance to shape the store culture from day one.

You'll lead front-to-back operations, manage stock, ensure quality standards, and drive customer satisfaction while supporting a talented team through training and effective communication.

Qualifications

• Minimum 3 years of restaurant or fast-food service experience.
• GAAP knowledge is advantageous.
• Strong management and organizational skills.
• Excellent verbal communication and customer service.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Maintaining quality standards and SOP compliance.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Motivating staff to maximise profitability and targets.
• Scheduling and disciplining staff; managing rosters.
• Ensuring health and safety regulations are followed.
• Leading recruitment, training, and performance evaluations.

Skills

Restaurant management

Staff management

Customer service

Problem-solving

Organizational skills

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in Pinetown. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving s