Store Manager - Yogiberry Woodburn

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pedros Chicken is opening a brand-new Belgravia store in Cape Town, inviting energetic, customer-focused leaders to join the launch team and help set the standard for service and profitability.

As Store Operations Manager, you will oversee daily restaurant/take-away operations, manage stock, recruit and train staff, ensure food quality and compliance, and drive promotions to meet sales targets.

Qualifications

• Restaurant and Fast-Food Service management experience required.
• GAAP experience and knowledge - Advantageous
• Strong organizational and communication skills.
• Minimum 3 years related experience required.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Maintaining food quality and COMPANY'S SOPs.
• Managing stock control, purchasing and orders.
• Handling customer complaints and service levels.
• Maximising profitability and meeting sales/GP% targets, including staff motivation.
• Managing staff, discipline and rosters.
• Working with the team to drive the restaurant forward.
• Ensuring health and safety compliance.
• Conducting daily opening and closing procedures.
• Marketing activities to promote promotions at store.
• Customer service relations management and timely complaint handling.
• Staff training and development; regular staff meetings at store.
• Recruitment and performance evaluation of staff.

Skills

Management

GAAP knowledge

Organizational skills

Customer service

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast‑paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take‑away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take‑away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take‑away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills