Store Manager - Yogiberry Woodburn

Pedros Chicken; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Belgravia, Cape Town, and we are seeking dynamic individuals to join the launch team. Be part of a fast-paced environment, grow your skills, and contribute to building a strong store culture from day one.

Join our team as we open this BELGRAVIA location and help drive success, customer satisfaction, and profitability from the outset. This is an exciting opportunity to grow with our brand in a brand-new store.

Qualifications

• Restaurant and Fast-Food service experience; minimum 3 years.
• GAAP knowledge advantageous.
• Strong management and organizational skills; customer service and verbal communication.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards and SOPs are maintained.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Driving profitability and meeting sales targets; motivating staff.
• Managing staff, rosters and recruitment.
• Training and staff development; conducting regular staff meetings.
• Health and safety compliance.
• Opening and closing procedures for the store.
• Marketing activities to promote promotions and incentives at the store.

Skills

Management

Organizational skills

Customer service

Verbal communication

Job description

New Store Opening – Exciting Opportunity
Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills