Store Manager - Yogiberry Gateway

Pedros Chicken; KwaZulu-Natal; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Pedros Chicken is opening a brand-new restaurant in Belgravia, Cape Town. We seek a dynamic manager to lead daily operations, ensure quality and SOP adherence, and drive profitability from day one.

You will manage stock, handle customer issues, and motivate a growing team to deliver exceptional service. Ideal candidates have restaurant or fast-food leadership experience, strong organizational skills, and excellent communication.

Qualifications

• Demonstrated management skills in a restaurant or fast-food setting.
• Strong customer service experience with a focus on complaint resolution.
• Excellent organizational and scheduling abilities.
• Clear verbal communication and team leadership.

Responsabilités

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards and SOP adherence
• Managing stock control, purchasing and orders
• Handling customer complaints and maintaining service levels
• Maximising profitability and driving sales targets
• Managing staff, rosters, and performance
• Ensuring health and safety compliance
• Lead recruitment, training and staff meetings
• Daily opening and closing procedures

Connaissances

Leadership

Customer service

Organizational skills

Verbal communication

Description du poste

New Store Opening – Exciting Opportunity
Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills