Galleria - Store Manager

Pedros Chicken; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Galleria. Join the Yogiberry family as we launch a dynamic team, grow skills in a fast-paced environment, and contribute to building a strong store culture from day one.

We seek passionate, energetic individuals ready to grow with our brand, delivering top-notch service and achieving revenue targets in a busy restaurant/take-away setting.

Qualifications

• Restaurant and fast-food service experience is required.
• Management and organizational skills are essential.
• Strong customer service and verbal communication abilities are expected.
• Proven problem-solving and team leadership capabilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and PEDROS SOPs are followed.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and achieving sales/GP targets; motivate staff.
• Manage staff, discipline and rosters.
• Work within a team and drive the store forward.
• Ensure health and safety compliance.
• Oversee opening and closing procedures daily.
• Coordinate marketing activities and promotional programmes.
• Manage customer service relations and timely complaint resolution.
• Develop staff through training and regular meetings.
• Recruitment, selection and performance evaluation of the team.

Skills

Restaurant experience

Management skills

Organizational skills

Customer service

Verbal communication

Problem solving

Job description

New Store Opening – Exciting Opportunity

Join our Yogiberry family as we open our brand-new store in Galleria. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving s